SAP BASIS with IN or SR

IMMEDIATE JOINERS

Job location Bangalore / Pune

Candidates should be flexible for 24/7 rotation shifts this is mandatory.

4 days work from Office - – this is mandatory.1 day WFH 9 hour shift

Support Project - – this is mandatory.

1-SAP Basis - Service Request

Strong BASIS working experience in products including SAP S/4, Solman, BTP, Azure and SAP Web applications

Expertise in supporting S/4 applications and resolving critical issues related to memory management, performance, etc

Willing to work in SAP Basis support and projects.

Able to handle P1 and P2s on BASIS end

Should experience in Database Administration - Hana and sybase

Experience in System Upgrade, Add-On Installation and handling the SSL certificates

Experience in analyzing and performing technical activities like System Refresh, client copies, parameter changes, Job management, RFCs, SICF, etc

Experience in handling the Managed Service Delivery model

Managing the operations and 24/7 delivery unit

Understanding and working experience in SLA/KPI tracking

Working experience in a global team with 24/7 support

De-escalation experience on IT incidents and requests

Management of multiple activities requiring cross team coordination

Prior working experience in ECS will be added advantage

2-SAP Basis - Zero Outage Room

Strong BASIS working experience in products including SAP S/4, Solman, BTP, Azure and SAP Web applications.

Expertise in supporting S/4 applications and resolving critical issues related to memory management, performance tunning, etc

Willing to work in SAP Basis support and projects

Able to handle P1 and P2s on BASIS end

Root Cause Analysis & Incident Resolution

Beyond RCAs, you will ensure agreed deliverables e.g. improvement action items are delivered in time and reoccurring problem patterns are identified and addressed in projects

Identify & drive initiatives to increase quality of cloud operations, reduce outages, improve efficiency and collaboration

Working experience in a global team with 24/7 support

De-escalation experience on IT incidents and requests

Management of multiple activities requiring cross team coordination

Prior working experience in ECS will be added advantage

3-SAP Basis - Shift Lead

Good written and verbal communication

Management of multiple activities requiring cross team coordination

Understanding and working experience in SLA/KPI tracking

Prior working experience in ECS will be added advantage

Monitor Queue

Assign new tickets

Reassign ticket that are coming back

Getting updates on tickets that have no updates for long time

Check on tickets that are long in customer action

Monitor Service Execution

Check if tickets gets processed in time according start date / scheduled date

Handover to other shifts

EIS reaction

Check on escalated tickets (Escalation Intake Team) -> look for right resource

Solve escalation

MIM reaction

Join Bridgecall and/ or identify technical experts

Check Dashboard

Assure quality in ticket processing (time recording, communication, preparation, )