SAP BASIS SME

Position: SAP BASIS SME
Experience: 8-12 Years
IMMEDIATE JOINERS ONLY

Role Summary

We are seeking an experienced SAP BASIS SME to provide technical leadership, administration, and support for complex SAP landscapes. The role involves managing SAP BASIS operations, driving system performance, ensuring platform stability, supporting project deliveries, and mentoring team members while collaborating with customers and cross-functional teams.

Key Responsibilities

1. Technical Leadership & SAP BASIS Expertise

• Subject Matter Expert for BASIS technical activities.
• Lead installation, configuration, administration, and maintenance of SAP.
• Manage system upgrades, enhancement packages, kernel upgrades, support packs, system refreshes, client copies, and transport management.
• Ensure landscape stability, availability, performance, and compliance with operational standards.
• Lead troubleshooting and root cause analysis for performance issues, dumps, job failures, interface failures, and system outages.
• Manage day-to-day BASIS operations and provide leadership during major incidents and planned maintenance activities.
• Collaborate with functional, development, database, and infrastructure teams to resolve complex technical issues.

2. SAP HANA & Database Management

• Manage SAP HANA databases, administration, monitoring, performance tuning, and troubleshooting.

3. Cloud & Integration Management

• Support hybrid SAP landscapes and cloud integrations utilizing SAP Cloud Connector and SAP BTP services.
• Oversee integrations with external systems through RFCs, Web Services, APIs, and middleware technologies.
• Ensure cloud architecture best practices, security compliance, and operational efficiency.

4. Team Leadership & Governance

• Lead and mentor a team of 10+ SAP BASIS consultants, providing technical guidance and support.
• Establish and enforce SAP BASIS operational standards, governance processes, and best practices.
• Drive proactive service management, capacity planning, automation initiatives, and continuous improvement programs.
• Ensure effective resource utilization, workload balancing, and operational readiness.
• Lead critical incident management and support teams during P1/P2 situations.
• Demonstrate strong analytical, problem-solving, and decision-making capabilities.

5. Stakeholder & Vendor Management

• Act as the primary technical liaison between SAP, customers, internal delivery teams, and infrastructure partners.
• Coordinate cross-functional teams to drive action items to closure and ensure timely issue resolution.
• Conduct governance meetings, service reviews, and operational health checks.
• Build strong customer relationships through effective communication and stakeholder management.

Required Skills & Experience

• 8+ years of SAP BASIS experience with proven experience in a Technical Lead role.
• Strong expertise in SAP S/4HANA, SAP HANA, SAP Cloud, and RISE with SAP environments.
• Extensive experience managing large and complex SAP landscapes.
• Strong knowledge of SAP architecture across ABAP and Java stacks.
• Experience leading teams and managing technical delivery for multiple SAP engagements.
• Expertise in upgrades, migrations, refreshes, transport management, and performance optimization.
• Excellent troubleshooting capabilities across SAP application, database, and infrastructure layers.
• Strong customer-facing communication and stakeholder management skills.
• Ability to drive continuous improvement, automation, and operational excellence initiatives.

Good to Have Skills

• Experience managing support services for multiple customers simultaneously.
• Exposure to ITIL-based service management processes.
• Experience with SAP automation and monitoring tools.
• SAP certifications in BASIS, S/4HANA, HANA, Cloud, or related technologies.
• Experience in global delivery and 24x7 support environments.