SAP BASIS Operations Senior Specialist

Job Summary

The key objective of this role is to provide senior SAP operational support across a global SAP landscape, ensuring system stability, effective incident and problem management, governance compliance, and continuous improvement of SAP services, integrations, and business-critical processes. The role requires strong techno-functional understanding of SAP business processes, experience supporting complex SAP environments, and the ability to work across business, functional, technical, and integration teams.

Responsibilities

• Provide senior operational support across the SAP landscape, ensuring system stability, business continuity, performance, and operational excellence.
• Lead the investigation and resolution of complex SAP incidents, performing end-to-end root cause analysis and driving permanent corrective actions.
• Act as a senior techno-functional consultant, translating business requirements into scalable technical solutions and supporting project delivery across SAP programs.
• Manage and govern SAP integrations and interfaces between SAP and third-party applications, ensuring reliability, continuity, and alignment with business needs.
• Collaborate with business, functional, integration, architecture, and infrastructure teams across multiple regions and time zones to support global SAP operations and strategic initiatives.
• Support ECC to S/4HANA transformation activities, including dual maintenance, retrofit governance, testing, change control, and operational readiness.
• Manage SAP change, release, testing, and problem management processes, ensuring appropriate risk assessment, compliance, and production readiness.
• Ensure compliance with SOX, ITGC, audit, and operational control requirements while maintaining comprehensive technical and operational documentation.
• Drive continuous improvement, innovation, and adoption of SAP technologies, including SAP BTP, Integration Suite, and other strategic initiatives to enhance platform stability, performance, and business value.

Experience / skills required

• 10+ years of SAP operations and support experience within complex SAP environments.
• Strong understanding of SAP business processes and the ability to translate business requirements into effective technical solutions.
• Proven experience in SAP incident, problem, change, and release management, including production support and root cause analysis (RCA).
• Experience supporting SAP integrations and interfaces across SAP and third-party applications.
• Bachelors degree in Information Technology, Computer Science, Engineering, Data Analytics, or any related field.
• B2 or higher English proficiency, with strong verbal and written communication skills.

Preferred qualifications

• Exposure to SAP S/4HANA transformation initiatives.
• Familiarity with SAP BTP, SAP Integration Suite, AIF, Fiori, or related SAP technologies.
• Experience supporting SOX, ITGC, audit, and compliance requirements

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