Sap Basis Manager

SAP BASIS Manager Job Description

Position: SAP BASIS Manager
Experience: 12+ Years
IMMEDIATE JOINERS ONLY

Role Summary

We are seeking an experienced SAP BASIS Manager to lead SAP BASIS service delivery for big engagements, customer engagement, and technical operations across enterprise SAP landscapes.

The role requires strong leadership capabilities to manage large teams, drive operational excellence, ensure customer satisfaction, and oversee complex SAP transformation initiatives.

The ideal candidate should possess a blend of technical expertise, people management, stakeholder management, and service delivery experience in a customer-facing environment.

Key Responsibilities

Service Delivery & Operations

• Own end-to-end SAP BASIS service delivery across SAP ECC, S/4HANA, BW, PI/PO, Solution Manager, and SAP HANA environments.
• Ensure adherence to SLAs, KPIs, availability, performance, and operational commitments.
• Drive proactive monitoring, incident prevention, capacity planning, and continuous service improvements.
• Lead major incident management, problem management, root cause analysis, and escalation handling.

Customer & Stakeholder Management

• Act as the primary point of contact for customer leadership and key stakeholders.
• Conduct governance reviews, service review meetings, executive updates, and operational discussions.
• Manage customer expectations, risks, escalations, and service improvement initiatives.
• Build strong relationships with customer teams and ensure high customer satisfaction.

Team Leadership & People Management

• Lead and manage a team of SAP BASIS consultants, leads, and SMEs.
• Drive resource planning, workforce management, hiring, onboarding, and competency development.
• Mentor team members and foster a culture of accountability, collaboration, and continuous learning.
• Ensure effective succession planning and skill readiness for future business needs.

Technical & Project Leadership

• Oversee SAP installations, upgrades, cloud transformations, and SAP HANA initiatives.
• Provide technical guidance on architecture, performance optimization, high availability, and disaster recovery.
• Drive automation and process optimization initiatives to improve efficiency and service quality.
• Support transition, transformation, and large-scale SAP projects.

Required Skills

• 12+ years of SAP BASIS experience with strong expertise in SAP HANA and S/4HANA landscapes.
• Proven experience managing SAP BASIS delivery teams in managed services or AMS environments.
• Strong customer-facing experience with excellent stakeholder and relationship management skills.
• Experience in service delivery governance, resource management, and operational leadership.
• Strong understanding of ITIL processes, incident management, change management, and service operations.
• Excellent communication, presentation, leadership, and decision-making skills.

Preferred Qualifications

• SAP Certified Technology Associate
• SAP HANA Administration Certification
• ITIL Certification

Key Competencies

• Customer Relationship Management
• Executive Stakeholder Management
• Team Leadership & People Development
• Service Delivery Management
• Strategic Planning & Execution
• Risk & Escalation Management
• Operational Excellence
• Continuous Improvement & Automation