Sap Basis And Security

Roles and Responsibilities

• Responsible for availability of SAP landscape servers, including connectivity, duly coordinating with cloud partner and internal IT/Network & Security team.
• Responsible for SAP users access management as per defined SOPs.
• Responsible for ensuring backups, DR sync, conduct of mock drills in SAP domain as per defined policies/SOPs.
• Responsible for tickets resolution under SAP category as per IT Helpdesk SLAs.
• Responsible for ensuring smooth flow of day-to-day SAP operations by coordinating with all stakeholders.
• Ensures effective collaboration and communication with all the department CTMs/SMEs to understand user access needs and provide appropriate solutions.
• Assists reporting manager while handling SAP projects, includes integrations, upgrades, migrations, and new developments.
• Assists reporting manager in management of SAP Infra incidents, and implementation of corrective actions to prevent future occurrences.
• Assists reporting manager in implementation and management of RPA/automation processes, and managing Analytics solution in SAP domain.
• Assists reporting manager in effectively managing vendor services, including support partner and cloud partner; contributes for quality analysis of vendors.
• Assists reporting manager in fulfilling all documentation & reporting requirements as needed by the organisation.
• Assists reporting manager in efficient implementation of the information security management system/audits, safeguarding SAP data and processes.
• Acts as 2nd Point of Contact (POC) for Head-IT and 1st POC for SAP team for ERP-BASIS and connectivity related matters.
• Acts as primary technical POC for reporting manager and SAP Team for all SAP user access management related issues. Also PoC for all SAP users.
• Steps in to handle certain crucial tasks in the absence of Manager - ERP, subject to the direction of Head-IT.
• Should take up any activity / task as advised by the reporting manager/Head-IT