SAP ABAP Technical Lead - SAP CX, Sales/Service Cloud

• Technical Lead Role in SAP ABAP Development, specializing in SAP Sales Cloud / Service Cloud (SAP CX / C4C) integrations.
• Opportunity to design and architect SAP solutions integrating S/4HANA (or ECC) with SAP Sales & Service Cloud for end to-end customer engagement scenarios.
• Lead and supervise development teams building and supporting Cloud-to-Core integrations, ensuring quality and timely delivery.
• Collaborate closely with Sales/Service Cloud functional consultants and business stakeholders to define technical integration strategies across CRM, Sales, and Service processes.
• Design and develop custom interfaces (OData, SOAP, REST, CPI/PI-PO) and enhancements connecting SAP Sales & Service Cloud with backend SAP systems.
• Stay updated with the latest SAP Sales Cloud, Service Cloud, and Business Technology Platform (BTP) capabilities and best practices.
• Participate in training sessions and workshops to enhance leadership and technical skills in cloud-core integration technologies.
• Ensure comprehensive documentation of technical designs, integration architecture, and developed solutions.
• Conduct code reviews, performance tuning, and unit testing to maintain solution integrity across cloud and on premise components.
• Drive innovation and continuous improvement in Sales/Service Cloud integration patterns and customer experience solutions.

Preferred candidate profile:

• 10-15 years of experience in software development, with significant exposure to SAP technologies, including SAP Sales Cloud / Service Cloud (SAP CX / C4C).
• Demonstrated experience in technical leadership roles within SAP integration or CX-focused projects.
• 12+ years of experience in SAP ABAP development, with at least 4 full-cycle projects as Technical Lead involving Sales/Service Cloud integration.
• Strong expertise in ABAP, including Interfaces, Enhancements, Object Oriented Programming (OOP), and OData services.
• Minimum 8 years of experience in OOABAP is mandatory.
• Hands-on experience with SAP Cloud Platform Integration (CPI) or SAP PI/PO for cloud-to-core integration scenarios is highly desirable.
• Working knowledge of SAP Sales Cloud / Service Cloud data models, business objects, and standard extension/integration points (BAdIs, SOAP/REST APIs).
• Exposure to SAP Business Technology Platform (BTP) and side-by-side extension development is an added advantage.
• Functional knowledge in SAP CRM, SAP Sales & Distribution (SD), or SAP Customer Service (CS) is an added advantage.
• Proven ability to lead development teams, mentor junior developers, and ensure adherence to coding and integration standards.
• Proficient in providing solution design and solution architecture.
• Strong analytical and problem-solving skills with the ability to translate business requirements into scalable, cloud-integrated technical solutions.
• Excellent communication and leadership skills to collaborate with cross functional and cross-system (cloud/on premise) teams.

Location of posting: Bangalore, Pune, Hyderabad, Noida, Chennai