Salon Front Desk & Marketing Coordinator

WE ARE HIRING IN MUSCAT, OMAN

Position: Salon Front Desk & Marketing Coordinator

Company: ELA Beauty Lounge

Location: Al Hail North, Seeb, Muscat, Oman

Employment Type: Full-time, on-site

Eligibility: This position is open exclusively to female Indian citizens.

About ELA Beauty Lounge

ELA Beauty Lounge is a modern, premium ladies-only beauty salon located near the beach in Al Hail North, Seeb, Muscat. We provide a wide range of hair, skin, nail and beauty services in an elegant, welcoming and client-focused environment.

We maintain high standards of hygiene, professionalism and personalised care. Our team works together to provide consistent, high-quality treatments and an enjoyable, relaxing salon experience for every guest.

ELA Beauty Lounge values reliability, strong work ethics, teamwork, attention to detail and a positive attitude. We provide opportunities for team members to develop their skills in front desk operations, CRM management, customer care, digital marketing and salon services.

About the Role

We are looking for a professional, organised and customer-focused Front Desk Agent to manage salon bookings, client communication, CRM activities, customer follow-ups, social media and basic digital marketing.

The successful candidate will welcome clients, answer telephone calls and online enquiries, schedule appointments, manage check-in and check-out procedures, maintain the CRM system and support digital marketing activities.

The role also includes basic clerical duties, billing and payment processing, maintaining a clean and organised front desk and assisting with salon services as trained and assigned.

Front desk operations, CRM management and customer care will remain the primary responsibilities.

Key Responsibilities

Front Desk and Customer Service

Welcome clients warmly and professionally.

Manage client check-in and check-out procedures.

Answer telephone calls, WhatsApp messages and social media enquiries.

Maintain professional telephone and messaging etiquette.

Explain salon services, packages, prices and current promotions.

Recommend suitable services and convert enquiries into confirmed bookings.

Handle client concerns and complaints politely and professionally.

Coordinate appointments with the salon team.

Maintain a clean, organised and welcoming front desk.

Help provide a relaxing, premium experience for every client.

CRM and Appointment Management

Manage appointments through the SalonBoost CRM system.

Create, confirm, reschedule and cancel appointments accurately.

Check staff, service and treatment-room availability before confirming bookings.

Maintain accurate client profiles, contact details and service histories.

Record client preferences, notes and follow-up information.

Update lead sources, booking statuses and conversion details daily.

Follow up with new leads, unconfirmed enquiries and inactive clients.

Send appointment confirmations, reminders and aftercare messages.

Follow up with clients who missed appointments and encourage them to rebook.

Maintain and update the daily WhatsApp appointment list.

Request customer feedback and Google reviews.

Prepare basic daily and weekly reports on bookings, leads and conversions.

Protect confidential client and company information.

Billing and Administrative Duties

Prepare bills and process cash, card and other approved payments accurately.

Record transactions and provide receipts when required.

Maintain organised digital and physical records.

Complete basic data entry, filing, scheduling and administrative tasks.

Assist with daily opening and closing front desk procedures.

Report payment, booking or CRM discrepancies promptly.

Support voucher, package and basic stock-record management when assigned.

Social Media and Digital Marketing

Manage enquiries and comments on Instagram, Facebook and WhatsApp Business.

Create and schedule approved promotional posts, Instagram Stories and Reels.

Take attractive photographs and short videos of salon services and results.

Create basic promotional content using Canva or similar applications.

Edit short videos using CapCut or similar applications.

Write captions, offer descriptions and WhatsApp broadcast messages.

Assist with Meta Ads and other basic digital marketing campaigns.

Support client communication and promotional campaigns.

Monitor advertising enquiries and follow up until booking or closure.

Record campaign leads, customer sources and confirmed bookings.

Update the salon’s Google Business Profile with approved content.

Support customer-review and online-reputation activities.

Prepare weekly reports on enquiries, bookings, conversions and campaign performance.

Follow ELA Beauty Lounge’s branding and communication standards.

Obtain management approval before publishing content or launching promotions.

Salon Skill Requirement

The candidate must have practical experience or professional training in at least one of the following:

Manicure and pedicure

Other nail services

Lash and eyebrow services

Hair washing and professional blow-dry

Hair services

Facials or basic skin treatments

Waxing or threading

Henna

Another relevant salon service

Salon services will only be performed when scheduled or assigned and must not interfere with front desk coverage, CRM management or customer communication.

Hygiene and Workplace Standards

Follow all salon hygiene, sanitation and safety procedures.

Maintain a clean, hygienic and organised front desk.

Keep assigned treatment and service areas properly prepared.

Sanitise tools and workstations used for salon services.

Report cleanliness, maintenance or safety concerns immediately.

Support the team in maintaining a professional working environment.

Language Requirements

Fluent spoken and written English

Fluent spoken Hindi

Arabic is an advantage

Malayalam, Urdu or other languages are additional advantages

Confident communication with clients in person, by telephone and through digital platforms

Qualifications and Skills

Previous experience in front desk operations, salon coordination or customer service

Strong customer-facing and communication skills

Professional telephone etiquette

Experience managing appointments and client enquiries

Good clerical skills for scheduling, billing and record management

Experience using CRM, booking or appointment-management software

Comfortable using computers, smartphones and digital tools

Knowledge of Instagram, Facebook, WhatsApp Business and Google Business Profile

Interest or experience in digital marketing for salons or service businesses

Basic understanding of Meta Ads

Ability to use Canva, CapCut or similar applications

Strong customer follow-up, sales and booking-conversion skills

Ability to process payments accurately and responsibly

Excellent organisation, punctuality and attention to detail

Ability to multitask in a busy salon environment

Professional appearance and client-focused attitude

Reliable, trustworthy and committed to strong work ethics

Positive attitude and ability to work in a multicultural team

Willingness to learn ELA Beauty Lounge’s services and procedures

Ability to work full-time on-site in Muscat

Previous salon, spa, hospitality, retail or customer-service experience is preferred

Practical experience or training in at least one salon service

Relevant beauty certificates are an advantage

Employment Benefits

Employment visa provided by the company

One-way air ticket to Oman provided

Company accommodation provided

Professional and supportive working environment

Opportunities to develop CRM, customer-service, digital marketing and salon skills

Salary and other benefits will be discussed during the interview

How to Apply

Please send the following:

Updated CV

Recent photograph

Details of front desk, salon, hospitality or retail experience

Details of social media and digital marketing experience

Information about your salon skill and relevant certificates

Examples of social media work, if available

Current location

Expected salary

Earliest available joining date

Hiring Manager: Anusha Karri

India: [phone removed]

Oman: [phone removed] / [phone removed]

Instagram: @ela.beauty.lounge.om

Email: [email removed]

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