Salesforce

Salesforce Administration & declarative configuration — fields, page layouts, validation rules, flows, record types

User management: roles, profiles, permission sets, public groups, account setup/deactivation

ServiceNow (or equivalent ITSM) — incident, change, RCA workflows

Support model: monitor & resolve support tickets (Salesforce + ServiceNow)

SOQL queries; Workbench, Developer Console

Data operations: Data Loader / Workbench — imports, exports, updates

Reports & dashboards maintenance

Salesforce security model; SSO basics

Integration validation/monitoring (Salesforce ↔ ERP / BI / Finance), data synchronization

UAT, regression testing, deployment validation

SOX / audit-driven process awareness

Enterprise support / IT operations background

Location: Hyderabad