Salesforce Techno Functional Consultant - Omni-Channel

Preferred candidate profile

• Minimum 3 end-to-end implementations in Service Cloud
• Hands-on experience with Omni-Channel
• Techno Functional exp.(80% admin + 20% dev)
• Service Cloud and Salesforce Administrator certifications
• Business Analyst (BA)–level experience

• 8-15 years of experience working on the Salesforce platform.
• Must be experienced in Service Cloud along with Omni Channel, Routing, Debugging test cases.
• 5+ years of hands-on experience with Salesforce Web Services APIs like SOAP and REST-based Web Service APIs, the Bulk API, and the Metadata API.
• 5+ years of hands-on experience in Aura, LWC, and JavaScript programming.
• Experience building Salesforce integrations with 3rd party apps and AppExchange products.
• Experience working in highly available, scalable, and secure systems.
• Effectively communicate technical requirements/design work to engineers and non-technical requirements to the business side.
• Experienced in Salesforce deployment (CI/CD, Jenkins) process.
• Comply with change management policies to ensure data integrity and system stability.
• Salesforce Service Cloud / Architect certifications.
• Expertise with data management: structured and unstructured DBs, SQL and RDBMS technologies, SOA design principles.