Salesforce Technical Program Manager

Overview

The Employee Digital Experience team is seeking a Technical Program Manager II to independently drive complex, cross-functional initiatives within the organizations Sales Cloud instance and the enterprise tools, data services, integrations, and partner platforms connected to it. The role converts approved product direction into an integrated delivery plan and creates visibility, predictability, and disciplined risk management across multiple teams.

Role

The Technical Program Manager II owns the how and when of delivery for one or more Sales Cloud initiatives. The role goes beyond facilitating Agile ceremonies by establishing the integrated plan, coordinating teams and vendors, managing the technology delivery risk posture, and driving readiness from planning through production stabilization.

What You Will Do

• Own end-to-end execution for multi-team initiatives delivered through or connected to Sales Cloud, from planning and estimation through deployment, stabilization, and transition to operations.
• Build integrated delivery plans connecting Aha! initiatives and epics, Jira features and stories, release milestones, capacity assumptions, dependencies, and business commitments.
• Facilitate SAFe delivery mechanisms including backlog-readiness reviews, iteration planning, cross-team syncs, system demos, Inspect and Adapt activities, and Program Increment planning support.
• Manage dependencies across Sales Cloud Product, Architecture, Engineering, Declarative Engineering, Integration, Data, Quality Engineering, Security, BizOps, vendors, and business partners.
• Maintain actionable RAIDD records with clear impact, owner, mitigation, target date, decision path, and escalation trigger, and drive items to closure.
• Lead release readiness, UAT coordination, cutover planning, change-control alignment, rollback readiness, hypercare, and operational handoff.
• Use capacity, flow, blocked-work, milestone, quality, and predictability data to identify delivery risk early and adjust execution plans.
• Provide concise, evidence-based status for technical and executive audiences with defensible milestones, RAG status, dependencies, and decisions.
• Partner with the PM-T to confirm scope, acceptance criteria, non-functional requirements, and success measures are sufficiently defined before commitment.
• Drive retrospectives that produce owned, measurable improvements to delivery flow, release quality, governance, or team ways of working.

All About You

• Typically 7 or more years of relevant experience in technical program management, technology delivery, engineering delivery, or a related discipline, including experience leading complex work across multiple teams. Equivalent experience demonstrating comparable scope and capability will be considered.
• Demonstrated success delivering complex technology initiatives across multiple teams in SAFe or a comparable scaled Agile model.
• Experience coordinating delivery within a complex Sales Cloud instance, including Salesforce Knowledge, integrations, data services, declarative capabilities, custom development, and connected enterprise tools.
• Working understanding of Salesforce data models, APIs, environments, release management, platform constraints, configuration, and custom development.
• Ability to operate independently within an established strategy and influence stakeholders without direct authority.
• Strong facilitation and executive communication skills, including translation of technical complexity into decisions and business implications.
• Experience with Aha!, Jira, and enterprise reporting or RAIDD platforms.

Key Performance Indicators

Outcome area

Illustrative measure

Strong performance demonstrates

Predictability

Commitment versus completion; milestone variance; forecast accuracy

Plans are realistic and changes are visible early.

Dependency and risk control

Dependency aging; blocked-work trend; mitigation timeliness

Constraints are resolved before delivery impact.

Release readiness

Readiness criteria; cutover closure; stabilization trend

Production releases have clear controls and support ownership.

Continuous improvement

Retrospective action completion; flow or quality gains

Learning becomes sustained improvement.

LEVEL 7
SALES CLOUD TECHNOLOGY

Senior Technical Program Manager
Sales Cloud Program and Release-Train Leadership

Overview

The Senior Technical Program Manager leads program-level execution across the Sales Cloud instance, its release trains, and neighboring enterprise programs that provide or consume connected capabilities. The role creates the governance and delivery mechanisms needed to move ambiguous work forward and connects portfolio intent to reliable execution across multiple teams, platforms, and stakeholder groups.

Role

The Senior Technical Program Manager is the senior delivery integrator for the Sales Cloud program or a major strategic initiative. The role shapes the execution model, establishes cross-program governance, guides Program Increment and release-train planning, resolves systemic constraints, raises delivery maturity, and coaches other TPMs while remaining directly accountable for the most complex or high-risk work.

What You Will Do

• Lead strategic, multi-quarter Sales Cloud programs spanning Agile teams, release trains, Services capabilities, regions, vendors, and connected enterprise platforms.
• Translate portfolio priorities into a 12- to 18-month integrated roadmap with measurable outcomes, critical paths, release strategy, architectural runway, capacity needs, and decision points.
• Act as the program-level SAFe integrator, aligning Program Increment objectives and team plans with PM-Ts, Release Train Engineers, Architects, Engineering leaders, and Product Owners.
• Design governance mechanisms connecting strategy, intake, prioritization, capacity, Aha! roadmap records, Jira execution, RAIDD, release readiness, and executive reporting.
• Identify systemic risks and cross-program dependencies, negotiate trade-offs, establish escalation paths, and drive decisions across distributed ownership.
• Sequence architectural runway, platform modernization, technical debt, non-functional requirements, integrations, environment strategy, and reliability alongside feature delivery.
• Lead multi-train release and operating-model improvements, including readiness standards, dependency forums, and continuous-delivery practices.
• Create executive narratives explaining delivery health, business impact, options, decisions needed, and consequences of inaction.
• Use program metrics to improve forecasting, expose structural bottlenecks, and recommend capacity or sequencing changes.
• Mentor TPMs, establish reusable standards, improve retrospectives and reporting, and lead recovery of at-risk programs.

All About You

• Typically 10 or more years of relevant experience in technical program management, technology delivery, engineering delivery, or a related discipline, including experience leading complex, multi-quarter programs across teams, platforms, or organizations. Equivalent experience demonstrating comparable scope and capability will be considered.
• Extensive experience leading complex technical programs across multiple teams, platforms, and organizations.
• Deep fluency in SAFe, including PI planning, ART coordination, dependency management, Inspect and Adapt, and flow-based improvement.
• Strong Sales Cloud ecosystem awareness, including instance architecture, Salesforce Knowledge, connected Services tools, integrations, data, security, environments, release strategy, and operational readiness.
• Demonstrated ability to define mechanisms where no standard exists, simplify complex operating models, and lead through ambiguity.
• Executive-level communication, influence, conflict resolution, and coaching capability.

Key Performance Indicators

Outcome area

Illustrative measure

Strong performance demonstrates

Program outcomes

Milestone attainment; outcome realization; roadmap health

Program commitments remain connected to measurable outcomes.

Cross-program flow

Critical-path compression; dependency aging; blocker removal

The program moves as a system.

Planning quality

PI confidence; forecast accuracy; capacity alignment

Planning reflects real constraints.

Reliability and quality

Escaped defects; readiness exceptions; risk burn-down

Readiness is built into delivery.

Mechanism and talent

Standards adoption; coaching impact; reuse

Capability improves beyond the assigned program.