Salesforce Technical Delivery Manager

Job Title: Technical Delivery Manager - Salesforce

Infoglen | Gurgaon (Hybrid) | 7+ Years | Full-Time

About Infoglen-

Infoglen, the San Jose-based tech company, is a premium Salesforce Crest Partner specializing in delivering high-quality, advanced & custom solutions to organizations across industries. With a rapidly expanding team spread across the USA, Canada, UAE, and India, Infoglen is geared towards helping clients succeed throughout their Salesforce journey.

About the Role-

We're looking for a seasoned Technical Delivery Manager to own end-to-end delivery of Salesforce projects and programs across a portfolio of clients. You'll sit at the intersection of technology, people, and commercial outcomes ensuring projects are delivered on time and on quality, clients are satisfied, and the delivery team is motivated, growing, and performing at its best.

What You'll Do --

Delivery & Execution

Own projects end-to-end delivery - planning, execution, quality control, and deployment

Ensure plans are feasible, timelines are realistic, and delivery is aligned to client goals

Drive Agile/Scrum best practices and Infoglen delivery standards consistently

Client Management-

Be the primary delivery contact own escalations, expectations, and satisfaction

Lead Monthly/Quarterly reporting and QBR sessions with key client stakeholders

Work with Account Managers to monitor project health and protect revenue relationships Commercial Ownership

Own revenue delivery on recurring projects protect what exists, grow where possible

Identify upsell signals and act on them in collaboration with Account Managers

Contribute to pre-sales scoping and resource planning for new opportunities

Team Leadership -

Build and lead cross-functional teams developers, BAs, QA, and PMs Interview, assess, and onboard Salesforce talent technical and interpersonal fit

Drive upskilling and cross-skilling roadmaps; play an active role in appraisals and retention

Technical Oversight -

Provide hands-on guidance to unblock teams and resolve delivery challenges

Evaluate and recommend tools, technologies, and process improvements

Oversee technical integrations that improve client business operations

What You Bring:

Must Have:

7+ years in Salesforce ecosystem; 34 years in delivery management or leadership

Proven track record at a Salesforce SI or ISV partner firm

Strong Agile/Scrum/Waterfall command across multi-cloud projects

Commercial awareness - revenue, margins, client retention

Confident client-facing communicator - QBRs to CXO conversations

Ability to technically assess Salesforce talent across clouds and roles

Good to Have:

Multi-cloud exposure - Sales, Service, Marketing, Data Cloud, or Integrations

Salesforce certifications - Admin, Sales Cloud, Service Cloud, or PM credentials

Pre-sales or solutioning background

Experience building delivery frameworks or upskilling programs