salesforce support
DevloIT · Pune · onsite · Posted today
About a minute. You'll make an account on the way through.
About this role
Position: DevOps Support Engineer
Location: Remote
- MUST TO HAVE COPADO Experience
Key Responsibilities
● Manage case queues in accordance to customer agreements.
● Answer technical questions, solve technical problems, and suggest appropriate workarounds related to Copado platform.
● Understand and advocate for customer needs.
● Resolve customer service issues and skillfully manage/troubleshoot complex customer service problems.
● Manage customers expectations and experience in a way that results in high customer
satisfaction.
● Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers.
● Create knowledge base materials dedicated towards operational efficiency.
● Research, document, and escalate cases according to procedure.
● Actively participate in job-related training and assist with the design and delivery of product and other technical training.
● Review support cases for technical and troubleshooting accuracy.
● Identify product and services up-sell opportunities and describe Copado solutions to customers in a way that is articulate, accurate, and persuasive.
Qualifications
● 3-8 years of prior experience in Salesforce and DevOps methodologies
● 3 years of prior experience in Copado
● 3 years of prior experience in Customer Support or DevOps.
● Knowledge of SaaS environments and Integrated Technologies.
● Knowledge of development technologies and tools (XML, APIs, CLI, SQL, error logs, etc.).
● Specific experience and understanding of branching strategy and hosted version control vendors.
● Knowledge of Node.js, React, Java, or Python is a plus
● Copado Admin and Developer Certifications.
Sourced from foundit