Salesforce Support

Job Overview

The Engagement Manager will be responsible for leading application development, support, and delivery initiatives to ensure high system availability and business continuity. The role includes managing projects, vendors, budgets, and stakeholder relationships while driving IT governance, operational excellence, and cost-effective technology solutions. Additionally, perform deployment and support activities, and contribute to product development and continuous improvement initiatives.

Duties & Responsibilities

Job Description

• Overall responsibility for Application development and Application support.
• Review and provide support analysis and give optimal solutions for Support.
• Work with various IT members and ensure highest uptime of applications.
• Ensure Support and overall delivery of software solutions for new projects or for the assigned region.
• Project Management for various IT & business projects including responsibility for Time, cost and material management. Any slippages, issues will need to be communicated to stakeholders in advance.
• Vendor Management including SLA management and engagement with selected vendors.
• Responsible for Client Management (Internal) & overall Stakeholder management - both internal & external customers.
• Identify key issues and finding appropriate solutions.
• Documentation of application deployment.
• Documentation of key learning during deployment and support. Further circulating the same to vendors and end-users for improvement.
• Lead & contribute to Product Development.

Sustainability

• Promote judicious use of natural resources.
• Adhere to the organisation's environment, health, and safety policies, objectives, and guidelines.

Anti Bribery Management Systems (ABMS)

• Follow the ABMS roles and responsibilities details as prescribed on the ABMS manual.

a. Understanding of ethical standards and the importance of integrity in business practices.

b. Ability to identify and evaluate risks related to bribery in various business contexts. For more detailed explanation, follow the ABMS manual.

Education

• Graduate in IT, Information systems or IT certification or its global equivalent. Postgraduate degree preferred.

Experience

• 3-5 years of work experience in the field of Information Technology.
• Programming experience preferably on Microsoft Technologies.