Salesforce Support Engineer

JD:

Skill Salesforce Support Engineer/ Salesforce Admin
Location: Bangalore
Experience : 4.5-7 yrs

NP- Immediate- 30days
**Certifications:** Salesforce Certified Administrator (required); Advanced Administrator or similar

Skill# Key Responsibilities

• Provide day-to-day support for Salesforce users across sales, service, and operations teams following ITIL/ITSM processes and practices.
  
• Must have knowledge of Salesforce Data Cloud.
  
• Troubleshoot and resolve issues related to workflows, data integrity, user access, and integrations.
  
• Collaborate with business analysts and developers to translate support tickets into long-term solutions.
  
• Maintain and enhance Salesforce configurations, including custom objects, fields, page layouts, and validation rules.
  
• Support insurance-specific processes such as policy management, claims tracking, and customer onboarding.
  
• Monitor system performance and proactively identify areas for improvement.
  
• Assist in user training, documentation, and onboarding for new features or releases.
  
• Ensure compliance with data privacy, security, and regulatory standards relevant to financial services.
  

# Skills & Qualifications

• 4.58 years of hands-on experience in Salesforce support or administration.
  
• Salesforce Certified Administrator (mandatory); additional certifications are a plus.
  
• Must have knowledge of ITIL and ITSM and understand how to support Major Incidents, Problem Management along with incident support.
  
• Strong understanding of Salesforce Data Cloud Sales Cloud and Service Cloud.
  
• Experience working in the financial services industry, preferably insurance.
  
• Familiarity with insurance workflows such as underwriting, claims, and policy servicing. Proficiency in troubleshooting Apex errors, Flow issues, and integration failures.
  
• Excellent communication and stakeholder management skills.
  
• J # Key Responsibilities
  ce with support tools like Jira, ServiceNow, or similar ticketing systems
  
  Interested one can share resume on [email removed]