salesforce support engineer

Role & responsibilities

Key details

• Experience: 9+ years in IT; 4+ years Salesforce; 4+ years in support projects
• Location: Pune • Employment type: Full-time
• Shift: 3pm to 12am (Mexico timing), Consultant should be ready to travel to Mexico

Key activities

• Own L2/L3 Salesforce incidents and service requests; meet SLAs and communicate status to stakeholders.
• Triage, reproduce, perform RCA and implement fixes or workarounds for production issues.
• Debug Apex, Triggers, Flows, Visualforce, LWC/Aura and integrations.
• Execute hotfixes and coordinate deployments (Change Sets / SFDX / CI) and sandbox management.
• Collaborate with middleware/integration teams (APIs, MuleSoft/other) to resolve end-to-end failures.
• Create and maintain runbooks, knowledge base articles, and production monitoring dashboards.
• Participate in on-call rotation and post-incident reviews; drive preventive measures.

Must be good in these topics:

1) Good in communication skills

2) Debugging skills or good in key areas in Salesforce like LWC, Flows, Apex

Regards,

Preferred candidate profile