BENGALURU · FULLTIME
Salesforce Support Engineer
Visionet Systems
Bengaluru · onsite · Posted 29d ago
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Undisclosed3–8 yrsfulltimeBengaluru
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Section · 01
About this role
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Engagement: Salesforce Service Cloud AMS
Location: Bengaluru
Experience: 3-6 years
Shift: Rotational shifts, including evening, night, weekend, or on-call support as required
Role Summary Location: Bengaluru
Experience: 3-6 years
Shift: Rotational shifts, including evening, night, weekend, or on-call support as required
We are looking for a Salesforce Support Engineer to provide L2/L3 production support for the Tapestry Salesforce Service Cloud environment. The role includes incident resolution, Salesforce administration, troubleshooting, minor enhancements, release support, and continuous service improvement.
Key Responsibilities - Provide production support for Salesforce Service Cloud and resolve incidents within agreed SLAs.
- Troubleshoot issues involving Cases, Omni-Channel, Email-to-Case, Work Orders, Entitlements, Flows, Apex, and integrations.
- Manage users, profiles, permission sets, roles, queues, sharing rules, and access configurations.
- Analyze debug logs, Flow errors, Apex exceptions, trigger failures, and data issues.
- Implement approved configuration changes, Flows, validation rules, and minor Apex enhancements.
- Support deployments, regression testing, UAT, release validation, and post-production monitoring.
- Perform root-cause analysis and maintain support documentation and knowledge articles.
- Coordinate with business, development, integration, and support teams to resolve complex issues.
- 3-6 years of Salesforce experience, including production or AMS support.
- Strong hands-on experience with Salesforce Service Cloud and administration .
- Experience with Flows, Case Management, Omni-Channel, Email-to-Case, and Salesforce security .
- Working knowledge of Apex, Triggers, SOQL, SOSL, Debug Logs, and governor limits .
- Exposure to Salesforce integrations using REST/SOAP APIs or middleware.
- Good understanding of incident, problem, change, and release-management processes.
- Strong troubleshooting, communication, and stakeholder-management skills.
- Willingness to work in rotational shifts from Bengaluru .
- Salesforce certification.
- Experience with Lightning Web Components and CI/CD tools.
- Exposure to Messaging for In-App and Web, Live Chat migration, or digital service channels.
a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; }
Engagement: Salesforce Service Cloud AMS
Location: Bengaluru
Experience: 3-6 years
Shift: Rotational shifts, including evening, night, weekend, or on-call support as required
Role Summary Location: Bengaluru
Experience: 3-6 years
Shift: Rotational shifts, including evening, night, weekend, or on-call support as required
We are looking for a Salesforce Support Engineer to provide L2/L3 production support for the Tapestry Salesforce Service Cloud environment. The role includes incident resolution, Salesforce administration, troubleshooting, minor enhancements, release support, and continuous service improvement.
Key Responsibilities - Provide production support for Salesforce Service Cloud and resolve incidents within agreed SLAs.
- Troubleshoot issues involving Cases, Omni-Channel, Email-to-Case, Work Orders, Entitlements, Flows, Apex, and integrations.
- Manage users, profiles, permission sets, roles, queues, sharing rules, and access configurations.
- Analyze debug logs, Flow errors, Apex exceptions, trigger failures, and data issues.
- Implement approved configuration changes, Flows, validation rules, and minor Apex enhancements.
- Support deployments, regression testing, UAT, release validation, and post-production monitoring.
- Perform root-cause analysis and maintain support documentation and knowledge articles.
- Coordinate with business, development, integration, and support teams to resolve complex issues.
- 3-6 years of Salesforce experience, including production or AMS support.
- Strong hands-on experience with Salesforce Service Cloud and administration .
- Experience with Flows, Case Management, Omni-Channel, Email-to-Case, and Salesforce security .
- Working knowledge of Apex, Triggers, SOQL, SOSL, Debug Logs, and governor limits .
- Exposure to Salesforce integrations using REST/SOAP APIs or middleware.
- Good understanding of incident, problem, change, and release-management processes.
- Strong troubleshooting, communication, and stakeholder-management skills.
- Willingness to work in rotational shifts from Bengaluru .
- Salesforce certification.
- Experience with Lightning Web Components and CI/CD tools.
- Exposure to Messaging for In-App and Web, Live Chat migration, or digital service channels.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Section · 02
Skills
REST/SOAP APIsapisregressioncase managementcd toolsomniIncident ResolutionintegrationsLightning Web ComponentsCall SupportProduction MonitoringLive ChatRegression TestingDebugApexcloudAdministrationMiddleware
Section · Company
About Visionet Systems
Visionet Systems
IT Services & Consulting
2.2k+
employees
1995
31 years old
Bangalore / Bengaluru, Karnataka
India
₹5.2L PA avg
Avg at Visionet Systems
About
Visionet Systems specializes in technology solutions and business process management, focusing on enhancing client growth in a competitive digital landscape.
Industries
IT Services & ConsultingAnalytics & KPO
Employee ratings
10 reviews
3.3/ 5
Culture
3.5
Career growth
3.1
Work-life
3.5
Employees rate it well for
Work-Life Balance33Skill Development33
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