Salesforce Support Admin

Job description

• We are seeking a driven and detail-oriented Systems Engineer to support our Salesforce CRM ecosystem. In this role, you will be the primary point of contact for end users across business units, ensuring they have the tools, access, and support needed to operate effectively. You will also collaborate closely with IT teams to resolve technical issues and contribute to system enhancements.ResponsibilitiesProvide global support to Salesforce CRM users, addressing access, data, and functionality issues.
• Configure and maintain Salesforce Sales and Service Cloud features including user roles, profiles, record types, page layouts, and sharing rules.Perform data imports, ensure accuracy through mapping, and handle approved business data requests.
• Create, update, and troubleshoot reports and dashboards for data analysis and business insights.
• Administer field-level access and handle user permissions and security settings.
• Manage and optimize automation flows and workflows within Salesforce.
• Monitor and resolve tickets, escalating issues when necessary and tracking resolution progress.
• Identify recurring issues and implement preventive solutions.
• Analyze processes and propose improvements to simplify, optimize, and automate workflows.
• Support AppExchange tools and integrations with internal/external systems.
• Required QualificationsBachelor's degree in Computer Science, Information Systems, or related discipline.
• 6+ years of experience as a Salesforce Admin or CRM system administrator.
• Proficiency in managing users, roles, data structures, and security within Salesforce.
• Strong experience in building reports and dashboards for business reporting.
• Knowledge of business logic and data workflows.Skilled in using tools like Salesforce Data Loader for bulk data operations.
• Excellent troubleshooting, communication, and documentation skills.
• Experience or knowledge in Terraplan is good to havePreferred QualificationsSalesforce Administrator Certification (ADM 201)Experience with Salesforce integrations and third-party applications
• Exposure to managing large-scale Salesforce environments and user groups
• Advance admin certification and plateform developer certificate(PD1)