Salesforce Service Cloud

Roles and Responsibilities :

• • 10-15 years of experience working on the Salesforce platform. Must be experienced in Service Cloud along with Omni Channel, Routing, Debugging test cases.
  • 5+ years of hands-on experience with Salesforce Web Services APIs like SOAP and REST-based Web Service APIs, the Bulk API, and the Metadata API.
  • 5+ years of hands-on experience in Aura, LWC, and JavaScript programming.
  • Experience building Salesforce integrations with 3rd party apps and AppExchange products.
  • Experience working in highly available, scalable, and secure systems.
  • Effectively communicate technical requirements/design work to engineers and non-technical requirements to the business side.
  • Experienced in Salesforce deployment (CI/CD, Jenkins) process.
  • Comply with change management policies to ensure data integrity and system stability.
  • Salesforce Service Cloud / Architect certifications.
  • Expertise with data management: structured and unstructured DBs, SQL and RDBMS technologies, SOA design principles.
  
  

Job Requirements :

• Mandatory skill set:

   

  • Minimum 3–4 end-to-end implementations in Service Cloud
  • Hands-on experience with Omni-Channel
  • Techno – Functional exp.(80% admin + 20% dev)
  • Service Cloud and Salesforce Administrator certifications
  • Business Analyst (BA)–level experience