Salesforce Service Cloud

Primary Skills: Salesforce Service Cloud, Apex, LWC, Case Management, Omnichannel Routing, Flows, Integrations, CRM Analytics, Service Console.

Design, develop, and implement Salesforce Service Cloud solutions.

Configure Case Management, Entitlements, SLAs, and Omnichannel Routing.

Develop custom solutions using Apex, LWC, Flows, and Lightning Components.

Integrate Salesforce with external applications and enterprise systems.

Build reports, dashboards, and service performance analytics.

Automate customer service processes and workflows.

Collaborate with business stakeholders to gather requirements and deliver solutions.

Perform code reviews and enforce Salesforce best practices.

Support deployments, enhancements, and production issues.

Mentor junior developers and provide technical guidance.

Ensure platform security, scalability, and performance.