Salesforce Service Cloud Consultant

Responsibilities:

• Configure and support Salesforce Service Cloud solutions.
• Configure case management, assignment rules, escalation rules, and service processes.
• Set up and maintain Omni-Channel routing and the Service Console.
• Configure Knowledge articles, Flows, and automation to improve service operations.
• Support testing, deployments, production support, and issue resolution.

Requirements:

• Hands-on experience with Salesforce Service Cloud configuration.
• Experience configuring Case Management, assignment rules, and escalation processes.
• Familiarity with Omni-Channel, Service Console, and Salesforce Flows.
• Basic understanding of Knowledge Management, Entitlements, and Milestones.