Salesforce QA Engineer

Key Responsibilities

- Perform functional, regression, integration, and end-to-end testing of Salesforce applications.

- Validate business processes across Salesforce Sales Cloud and Service Cloud.

- Design, develop, and maintain automation test scripts using Provar (preferred) or any other automation framework.

- Test and validate key Service Cloud modules, including:

o Case Management
o Omni-Channel
o Knowledge
o Queues
o Email-to-Case

- Collaborate with developers, business analysts, and stakeholders to understand business requirements and define
effective test strategies.

- Execute test cases, identify defects, perform root cause analysis, and ensure timely resolution.

- Participate in sprint planning, test planning, and release activities in an Agile environment.

- Ensure comprehensive test coverage through functional and regression testing.

Required Skills

- 5+ years of experience in Software Testing / QA Automation.

- Strong knowledge of the Salesforce ecosystem.

- Hands-on experience testing Salesforce Sales Cloud and Service Cloud applications.

- Strong functional knowledge of Service Cloud modules:

o Case Management

o Omni-Channel

o Knowledge

o Queues

o Email-to-Case

- Hands-on experience with automation testing using Provar (preferred) or any other automation tool.

- Strong analytical, debugging, troubleshooting, and communication skills.

- Experience in end-to-end functional and regression testing.

Good to Have

- Experience with Azure DevOps (ADO) and Git.

- Knowledge of SOQL/SQL for data validation.

- Experience working in Agile/Scrum environments.

- Exposure to API testing and CI/CD pipelines is an added advantage.