Salesforce QA Engineer (Loyalty Cloud)

• Experience: 6+ Years Role: Salesforce QA Engineer - Loyalty Cloud
• Role Summary
• We are looking for an experienced Salesforce QA Engineer with 6+ years of experience in software testing and strong knowledge of Salesforce applications, particularly Salesforce Loyalty Cloud. The candidate should have hands-on experience in functional testing, integration testing, regression testing, and end-to-end validation of Salesforce implementations.
• Experience testing loyalty programs, points management, rewards, member journeys, and loyalty-related integrations will be highly preferred.
• Key Responsibilities
• Perform functional, regression, integration, and end-to-end testing of Salesforce applications, including Loyalty Cloud.
• Validate loyalty program configurations, member enrollment, points accrual and redemption, rewards, and tier management.
• Prepare test scenarios, test cases, test data, and test execution plans based on business requirements.
• Test Salesforce workflows, business rules, APIs, and integrations with external systems.
• Validate data accuracy, loyalty transactions, member profiles, and points balances.
• Identify, document, track, and retest defects to ensure timely resolution.
• Collaborate with Salesforce developers, business analysts, product owners, and other QA team members.
• Perform smoke testing, UAT support, and regression testing after releases and configuration changes.
• Participate in requirement reviews and identify potential gaps in test coverage.
• Maintain test documentation and provide regular updates on testing progress and quality risks.
• Required Skills
• 6+ years of experience in software quality assurance and testing.
• Strong hands-on experience in Salesforce application testing.
• Experience with Salesforce Loyalty Cloud and its business processes.
• Good understanding of loyalty management concepts, including member enrollment, points accrual/redemption, rewards, and loyalty tiers.
• Experience in functional, integration, regression, and end-to-end testing.
• Knowledge of Salesforce objects, workflows/Flows, profiles, permission sets, and business rules.
• Experience testing REST/SOAP APIs using tools such as Postman or similar.
• Strong defect tracking and test management skills using tools such as Jira.
• Good understanding of SDLC, STLC, and Agile methodologies.
• Strong analytical, problem-solving, and communication skills.

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