Salesforce QA Engineer (Agentforce Contact Center)

Experience: 6+ Years Required Agentforce Experience: 1-2 Years

We are looking for an experienced Salesforce QA Engineer with 6+ years of overall Salesforce testing experience and 1-2 years of hands-on experience with Agentforce Contact Center. The candidate should have practical experience testing Salesforce applications and validating Agentforce-powered contact center functionality.

Perform functional, integration, regression, and end-to-end testing of Salesforce applications and Agentforce Contact Center solutions.

Validate Agentforce features, customer interaction workflows, and contact center use cases.

Develop test plans, test scenarios, test cases, and test data based on business requirements.

Test integrations between Salesforce, Agentforce, and connected contact center systems.

Identify, document, track, and retest defects to ensure solution quality.

Collaborate with Salesforce developers, business analysts, and implementation teams to resolve issues.

Support UAT, release validation, and regression testing after configuration or deployment changes.

6+ years of overall Salesforce QA/testing experience.

1-2 years of hands-on Agentforce experience, specifically with Agentforce Contact Center.

Strong knowledge of Salesforce testing methodologies, including functional, integration, regression, and end-to-end testing.

Experience validating Salesforce workflows, business processes, and system integrations.

Strong analytical, troubleshooting, and defect management skills.

Experience working in Agile environments and using defect tracking tools such as Jira.

Good communication and stakeholder collaboration skills.

Preferred Skills

Experience with Salesforce Service Cloud and contact center workflows.

Knowledge of API testing using Postman or similar tools.

Experience testing AI-powered customer service interactions and automated workflows.