Salesforce Operations Lead

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.

The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!

Position Overview

We are seeking a highly skilled Salesforce Operations Manager with advanced expertise in Salesforce to support our Sales and Renewals teams. This role is responsible for optimizing Salesforce processes, owning pipeline visibility and hygiene, building insightful reports and dashboards, and driving best practices across the organization. The ideal candidate is both strategic and hands-on, with a deep understanding of sales cycles and a proactive approach to delivering data-driven insights that keep our pipeline healthy, accurate, and actionable.

Key Responsibilities

Pipeline Management & Forecasting

Own end-to-end pipeline management within Salesforce, ensuring deals are accurately staged, consistently updated, and reflect real-time selling activity

Partner with sales leadership to establish and enforce pipeline review cadences, stage definitions, and opportunity hygiene standards

Build and maintain forecasting frameworks that provide leadership with reliable, real-time visibility into pipeline health, coverage ratios, and revenue projections

Proactively identify pipeline gaps, stalled deals, and forecast risks, and surface actionable recommendations to sales leadership

Develop and track pipeline metrics including creation rate, velocity, conversion rates, average deal size, and win/loss trends

Support deal reviews and QBRs with pipeline data, stage-by-stage analysis, and trend reporting

Salesforce Operations & Administration

Serve as the primary Salesforce expert, managing day-to-day platform operations and enhancements

Design, build, and maintain advanced Salesforce reports and dashboards to support Sales and Renewals teams

Proactively identify reporting needs and deliver actionable insights to improve team performance

Monitor data quality and ensure accuracy, consistency, and integrity within Salesforce

Establish and enforce Salesforce best practices, workflows, and process improvements

Support users with training, troubleshooting, and ongoing enablement

Cross-Functional Collaboration

Partner with sales leadership to understand business goals and translate them into Salesforce solutions

Collaborate cross-functionally with RevOps, Marketing, and Customer Success teams to align data and processes

Act as a strategic advisor to sales managers on pipeline strategy, deal progression, and forecasting best practices

Qualifications

5+ years of experience working with Salesforce in an operations or administration capacity

Advanced knowledge of Salesforce reporting, dashboard creation, and data analysis

Demonstrated experience owning pipeline management and sales forecasting processes

Strong understanding of sales processes, pipelines, and renewal cycles

Proven ability to translate business requirements into scalable Salesforce solutions

Experience managing and supporting Sales and/or Renewals teams

Excellent analytical, problem-solving, and communication skills

Salesforce Administrator certification preferred (additional certifications a plus)

Key Competencies

Deep understanding of pipeline health metrics and what drives revenue predictability

Proactive and self-driven with strong attention to detail

Ability to manage multiple priorities in a fast-paced environment

Strategic thinker with hands-on execution capability

Strong stakeholder management and collaboration skills

Preferred Experience

Experience in SaaS or subscription-based business models

Familiarity with forecasting methodologies (e.g., weighted pipeline, commit/best case models)

Experience with Salesforce automation tools (Flows, Process Builder, etc.)

Exposure to revenue intelligence or pipeline analytics tools (e.g., Clari, Gong, Boostup)

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice