Salesforce Operations Analyst

Job Description

• Experience: 3+ years in Sales Operations, specifically supporting a Sales Business Unit
• Technical Skills: Exposure to Salesforce Lightning, Reports/Dashboards, and Data Loader; strong Excel skills (VLOOKUPs, Pivot Tables) for data analysis
• Analytical Mindset: Ability to debug issues and provide functional solutions to problems
• Communication: Excellent verbal and written communication skills, with the ability to explain functional concepts to non-technical sales users
• Adaptability: Proven ability to thrive in a fast-paced, contract-based environment with changing priorities
  
  

Responsibilities

• Supports helpdesk (contact onboarding and LMS provisioning) and improvement priorities (data projects)
• Plays a key role in system integration activities
• Supports Partner lifecycle (Onboarding, Progression, and Offboarding)
• Provides consulting/advocacy and/or addresses issues related to Partner Operations, Deal Management, and Partner HelpDesk
• Facilitates internal audit requirements
• Monitors Slack, e-mails, and various online/offline support channels to respond to Partner inquiries and support requests
• Provides functional guidance on Legal and Partner Experience initiatives
• Facilitates Leadership on operational questions and tool/system functionality
• Actively reviews new technology and creative approaches to evolve onboarding experiences
• Identifies process gaps and looks for process automation/improvement opportunities
• Supports Partner project rollouts, fixes, enhancements, and improvements
• Partners with Sales Leadership and IT Enablement teams to identify onboarding gaps, gain insights, and advise/prioritize existing and future onboarding program development focus areas
• Participates in future Partner Program initiatives
  
  

Qualifications

Preferred Skills

• Functional experience with Salesforce portal and partner lifecycle from onboarding through termination (application, portal access, deal reg, certifications, badges)
• Familiarity with Agile methodologies and tools like Jira
• Knowledge of Sales Methodologies
  
  

About Us

At Zensar, we're experience-led everything. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we're a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.