Salesforce Health Cloud Architect

Required experience and skills

Non-negotiable

At least 4 years of hands-on Salesforce Health Cloud / Agentforce Health experience on enterprise-scale healthcare implementations. Candidates whose Health Cloud exposure is limited to a single module, a demo org or a short project will not be shortlisted.

• 8+ years of Salesforce experience with at least 4+ years as the architect or technical lead on Health Cloud / Agentforce Health implementations for health systems, hospital networks, large provider groups or payers at enterprise scale.
• At least two Health Cloud programs taken from discovery through production as the accountable architect, including data model, integration and security design.
• Deep knowledge of the Health Cloud provider and clinical data models, Person Accounts, Action Plans, consent, Code Sets, and the boundaries of add-ons such as Provider Network Management, Intelligent Appointment Management, Utilization Management and Intelligent Document Reader.
• Healthcare integration architecture experience: FHIR R4, HL7 v2, EHR integration (Epic, Oracle Health/Cerner or similar) through MuleSoft or another integration platform; API-led design and event-driven patterns on the Salesforce platform.
• Security and compliance depth: HIPAA, Salesforce Shield, sharing and permission architecture, non-production data protection, and the ability to write a security architecture a client CISO will sign.
• Experience with Agentforce, Prompt Builder and Data 360 (Data Cloud) architecture, including governance for generative features in regulated settings.
• Estimation, licensing and commercial fluency: able to size a program, defend it, and hold licensing positions with Salesforce.
• Proven leadership of distributed, multi-role teams and of client-facing design workshops and steering committees.
• Excellent written English: architecture documents, assessments and decision papers that mixed audiences can read.

Preferred experience

• Provider or physician recruiting, provider onboarding, credentialing or provider relationship management solutions on Salesforce - a strong plus.
• Payer-side Health Cloud experience (Provider Network Management, Utilization Management, member services) in addition to provider-side work.
• OmniStudio architecture and Industries Common Components.
• Experience with Oracle Taleo, PeopleSoft HCM or Workday integration in a healthcare workforce context.
• Experience Cloud provider or patient portals at scale.
• Marketing Cloud and Digital Engagement architecture for candidate or patient communications.
• Prior consulting or systems-integrator background with US healthcare clients.