Salesforce Functional- Senior Consultant, Functional Transformation- Sales & Service- Customer

Summary

Position Summary #S&S2027

Customer The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled managed insights that guide ongoing transformation and operational excellence.

Position Summary Level: Senior Consultant, Functional Transformation or equivalent As a Senior Consultant at Deloitte Consulting, you will design, develop, and deploy enterprise-scale software solutions, lead the creation of robust pipelines and manage code deployment across environments. You will collaborate with cross-functional, global teams to translate functional requirements into effective deliverables, independently guiding and mentoring junior team members. Your role spans the full project lifecycle, including estimation, planning, execution, and tracking key metrics for analysis, ensuring high-quality and timely delivery of solutions.

Work you’ll do:

• Lead scrum teams for Epics/Features; provide technical design and develop stories per sprint.
• Lead estimation for Epics/Features; support project plan/timeline, upsell/cross-sell via estimations.
• End-to-end ownership of functional modules; lead story grooming/solutioning with onshore/client teams.
• Ensure quality with unit/peer review; conduct RCA on defects and provide timely fixes.
• Lead code reviews; ensure team adherence to standards; guide on customization vs configuration.
• Lead demos to clients; prepare status/QRM reports; present risks/issues in project meetings.
• Prepare process flows, release notes, pipeline management; leverage Delivery Excellence/automation assets.
• Prepare Gantt charts, RACII/dependency matrix; maintain project leverage with Manager.
• Prepare engagement review documentation; support upsell/cross-sell in account/project.
• Architect, lead, and optimize Agentforce/GenAI integrations; drive adoption of GenAI/Agentic solutions.
• Lead technical solutioning, code reviews, and customization/configuration decisions for Agentic solutions.
• Drive innovation in GenAI/Agentforce use cases; ensure best practices in AI/ML integration with Salesforce.

The team: Step into our

Sales & Service team, where technology powers business impact and innovation drives everything we do. As a global, dynamic group, we deliver seamless, end-to-end solutions—advising on strategy, implementing advanced CRM or back-office platforms, and enabling continuous business improvement. Here, you’ll collaborate with passionate, creative minds to transform sales models, elevate service excellence, and optimize customer operations. If you’re ready to grow your expertise, make bold ideas real, and help redefine the customer experience for leading organizations, this is your next big move. Join us and shape the future of sales and service!

Qualifications Must Have Skills/Project Experience/Certifications:

• 6 - 10 years of hands-on experience of consulting/ industry experience
• A minimum of 1 year of experience as Salesforce Business Analyst
• Post Graduate (MBA +B.E./BTech.)
• Analyze business requirements to identify gaps and translate requirements into functional user stories
• Should have very good communication and presentation skills
• Should have very good salesforce administration skills
• Experience in implementing one of the Salesforce Clouds (Sales/ Service/ Marketing/Experience)
• Experience in implementing Salesforce Industries Solutions (Government/Healthcare/Manufacturing/Financial Services etc)
• Expertise in writing user stories to communicate effectively to the offshore and onsite teams
• Familiarity in leveraging Agile project methodologies, for full – lifecycle implementations
• Experience in building RFP/RFI for SFDC implementation opportunities and building pre-sales collateral
• Experience in Functional testing of SFDC implementations using various testing methodologies
• Expertise on MS Suite of products (MS Office – PowerPoint, Excel, Word and Project Plan)

Goo d to Have Skills/Project Experience/Certifications:

• Experience with integration and configuration
• Experience to provide salesforce designs using configuration/customization

Education:

• BE/B.Tech/M.C.A./M.Sc (CS) degree or equivalent from accredited university

Location:

• Bengaluru/Hyderabad/Pune/Chennai

#FY27ReferralCampaign Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .

Benefits To Help You Thrive At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Requisition code: 353192