Salesforce FSL Developer

JD: Senior Salesforce FSL Senior Developer / Expert (58 Years Experience)

As a Senior Salesforce Field Service Lightning (FSL) Developer, you will lead the design and delivery of modern service management solutions. Youll work closely with clients to translate complex scheduling, dispatch, and mobile workforce strategies into scalable Salesforce configurations, leveraging FSL, and custom development.
Key Responsibilities:

• Lead the design and development of end-to-end Salesforce FSL solutions, ensuring scalability and performance.
• Develop complex logic using Apex, LWC, and Platform Events; implement reusable frameworks and patterns.
• Architect and optimize data models, integrations, and automation across multiple Salesforce clouds.
• Design end-to-end FSL solutions: Work Types, Service Resources, Territories, Skills, Operating Hours, Scheduling Policies, Optimization, Mobile flows, and offline capabilities.
• Define scalable data models and guardrails including asset hierarchy, product-to-service mapping, inventory tracking, warranty/entitlement frameworks, and contract alignment.
• Configure FSL: service territories, resources, skills, scheduling rules, optimization, work types, work orders, service appointments, crews, inventory, and entitlements.
• Work with integration teams when integrating with external systems via MuleSoft or APIs.
• Lead data migration for service territories, resources, skills, products, assets, warranties, and historical work orders.
• Establish CI/CD and testing (DevOps Center/Git), create test scenarios for dispatch/optimization, and drive UAT and cutover.
• Serve as a trusted advisor; translate business objectives into FSL design choices and trade-offs.
• Enable clients post-go-live (KPIs like first-time fix rate, SLA adherence, utilization rate, service revenue growth).
• Mentor junior developers; perform design and configuration reviews.
• Troubleshoot complex FSL and integration issues; drive continuous improvement.

Required Skills & Experience

• 5+ years on Salesforce required.
• 3+ years in Service/FSL with at least one full-cycle FSL implementation (hands-on config) required.
• Hands-on mastery of FSL: Service Territories, Resources, Scheduling & Optimization, Work Orders/Service Appointments, Skills, Inventory Management, Entitlements/Warranties, Mobile configuration required.
• Deep understanding of SLA/entitlement management, preventive maintenance, warranty/contract alignment, multi-day work orders, crew scheduling, asset-based service required.
• Strong Salesforce data modelling and declarative automation skills. (Required)
• Strong development experience with Apex/LWC and integration patterns (platform events, REST) required.
• Experience with DevOps Center/Git and Agile delivery methodologies required.
• Salesforce Field Service Consultant, Salesforce PD2 , Administrator, and App Builder certifications preferred.
• Exposure to FSL mobile/offline deployments and best practices preferred.
• Experience with Sales Cloud, Service Cloud, Experience Cloud in support of service management journeys preferred.
• Familiarity with service analytics/KPIs and executive-level storytelling around operational performance preferred.
• Prior work with MuleSoft (Anypoint/IDP) or similar middleware preferred.
• Executive-ready communication; able to simplify complex FSL topics and defend design decisions.
• Structured problem solver with strong attention to detail.
• Collaborative leader who upskills teams and champions best practices.