Salesforce Field Service Lightning

Candidate must have strong hands-on experience of 10+ years in Salesforce ecosystem with at least 4-5 years of experience architecting and implementing Salesforce Field Service Lightning (FSL) solutions.

Required Skills & Experience

• Lead end-to-end architecture, design, and implementation of Salesforce Field Service Lightning (FSL) solutions.
• Design scalable field service management solutions for enterprise organizations.
• Deep expertise in:
• Salesforce Field Service Lightning (FSL)
• Service Cloud
• Experience Cloud
• Sales Cloud
• Mobile Field Service Solutions
• Strong understanding of FSL core components:
• Service Territories
• Service Resources
• Operating Hours
• Work Types
• Work Orders
• Work Order Line Items
• Service Appointments
• Skills Management
• Dispatcher Console
• Hands-on expertise in:
• Scheduling Policies
• Work Rules
• Optimization Rules
• Routing Strategies
• Resource Availability
• Crew Management
• Asset Management
• Experience designing Mobile Workforce Management solutions.
• Expertise in:
• Apex
• Lightning Web Components (LWC)
• Flow Automation
• Platform Events
• REST/SOAP APIs
• Design enterprise-grade integrations with:
• SAP
• Oracle ERP
• GIS Platforms
• IoT Platforms
• Asset Management Systems
• External Scheduling Systems
• Strong understanding of:
• Real-time scheduling
• Appointment optimization
• Service lifecycle management
• Preventive maintenance processes
• Inventory and asset tracking
• Experience implementing:
• Offline Mobile Capabilities
• Mobile Workforce Enablement
• Technician Productivity Solutions
• Strong understanding of:
• Salesforce Security Architecture
• Sharing Rules
• Role Hierarchies
• Governor Limits
• Large Data Volume (LDV) considerations
• Experience with DevOps tools:
• Copado
• Gearset
• AutoRabit
• GitHub
• Azure DevOps
• Experience leading architecture reviews, design reviews, and code reviews.
• Strong stakeholder management, client interaction, and consulting experience.

Key Responsibilities*

• Define enterprise architecture for Salesforce Field Service programs.
• Lead solutioning workshops with business stakeholders, dispatch teams, and field service operations.
• Design scalable workforce scheduling and optimization frameworks.
• Architect mobile workforce solutions for technicians and field engineers.
• Define integration strategies across ERP, Asset Management, GIS, and IoT platforms.
• Establish architecture standards and governance frameworks.
• Review technical designs and ensure adherence to Salesforce best practices.
• Mentor developers, technical leads, and solution architects.
• Participate in estimation, solution review, and pre-sales activities.
• Support deployment planning, release governance, and production readiness reviews.
• Ensure scalability, security, maintainability, and performance of FSL solutions.