Salesforce Field Service Lightning (FSL) Consultant

Role: Salesforce Field Service Lightning (FSL) Consultant / Developer

Experience: 7 to 12 Years

Location: PAN India

Employment Type: Full-Time

Job Summary

We are looking for an experienced Salesforce Field Service Lightning (FSL) Consultant/Developer with 7 to 12 years of Salesforce experience and strong expertise in implementing and supporting Field Service solutions. The candidate will be responsible for designing, configuring, and optimizing Salesforce FSL functionalities to improve field operations, technician productivity, scheduling, and customer service.

Key Responsibilities

• Design, develop, and implement Salesforce Field Service Lightning (FSL) solutions.
• Configure Service Appointments, Work Orders, Work Types, Service Territories, Operating Hours, and Scheduling Policies.
• Develop and customize Salesforce applications using Apex, Lightning Web Components (LWC), Flows, and Visualforce.
• Configure Dispatcher Console, Resource Scheduling, Optimization, and Mobile Solutions.
• Integrate Salesforce FSL with external systems using REST/SOAP APIs and middleware platforms.
• Work closely with business stakeholders to gather requirements and translate them into scalable Salesforce solutions.
• Perform data migration, deployment, and release management activities.
• Provide production support, troubleshooting, and performance optimization.
• Ensure adherence to Salesforce best practices, governance, and security standards.
• Collaborate with cross-functional teams in Agile/Scrum environments.

Required Skills

• 7+ years of Salesforce experience.
• 3+ years of hands-on Salesforce Field Service Lightning (FSL) experience.
• Strong knowledge of:
• Salesforce Service Cloud
• Field Service Lightning (FSL)
• Apex Classes & Triggers
• Lightning Web Components (LWC)
• Salesforce Flows
• SOQL/SOSL
• Salesforce Mobile App
• Experience with Work Orders, Service Appointments, Service Resources, Scheduling Policies, and Dispatcher Console.
• Experience in Salesforce integrations using REST/SOAP APIs.
• Familiarity with DevOps tools such as Git, Azure DevOps, Jenkins, or Copado.
• Strong understanding of Agile methodologies.

Preferred Skills

• Salesforce FSL Consultant Certification.
• Salesforce Administrator Certification.
• Salesforce Platform Developer I/II Certification.
• Experience in Utilities, Telecom, Manufacturing, Healthcare, or Retail industries.
• Knowledge of Experience Cloud and Service Cloud Voice.

Educational Qualification

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.

Key Competencies

• Excellent problem-solving and analytical skills.
• Strong communication and stakeholder management.
• Ability to lead discussions and mentor junior team members.
• Ability to work independently in a fast-paced environment.

Keywords: Salesforce FSL, Field Service Lightning, Service Cloud, Apex, LWC, Lightning Components, Dispatcher Console, Scheduling, Work Orders, Service Appointments, Mobile Workforce Management, Salesforce Developer, Salesforce Consultant.