Salesforce Experience Cloud Technical Developer

The team:

Customer has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about: Customer

Your work profile:

As a Salesforce Experience Cloud Technical Developer in our Consulting team, you'll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations.

• Takes responsibility for own work or workstream, meeting engagement/project objectives and Deloitte quality standards.
• Design, develop, customize, and support Salesforce Experience Cloud solutions for Customer, Partner, and Employee portals.
• Configure and customize Experience Cloud sites using Experience Builder, custom themes, branding, navigation, and page layouts.
• Develop custom functionality using Apex, Lightning Web Components (LWC), Apex Triggers, Flows, and Salesforce Lightning.
• Configure and implement Experience Cloud security, including Sharing Sets, Profiles, Permission Sets, Role Hierarchy, Authentication, and Self-Registration.
• Integrate Experience Cloud with Salesforce Service Cloud capabilities, including Case Management, Knowledge, Omni-Channel, and Digital Engagement, to deliver seamless self-service experiences.
• Design, develop, and maintain integrations between Salesforce and external applications using REST/SOAP APIs.
• Participate in requirement gathering, solution design, development, testing, deployment, and production support activities.
• Proactively identify technical risks and issues and resolve them or escalate them to the appropriate leadership.
• Troubleshoot and resolve Experience Cloud performance, security, integration, and user access issues.
• Ensure solutions adhere to Salesforce development best practices, coding standards, security guidelines, and quality standards.
• Participate in CI/CD and deployment activities using appropriate Salesforce development and deployment tools.
• Collaborate with functional teams, technical teams, and clients to understand business requirements and deliver scalable Experience Cloud solutions.
• Contribute to continuous improvement initiatives and identify opportunities to enhance portal functionality, usability, and overall customer experience.
• Understand emerging Salesforce technologies and industry trends and apply them to address client requirements.

Key skills required:

• 5+ years of hands-on Salesforce development experience.
• Minimum 2+ years of Experience Cloud implementation and customization experience.
• Strong experience developing Customer, Partner, or Employee Portals using Salesforce Experience Cloud.
• Strong hands-on experience with:
• Apex
• Lightning Web Components (LWC)
• Apex Triggers
• Flows
• Salesforce Lightning
• Hands-on experience with Experience Builder, Experience Workspace, CMS, Sharing Sets, Authentication, and Self-Registration.
• Strong understanding of Salesforce security features, including Profiles, Permission Sets, Role Hierarchy, Sharing & Visibility, and Experience Cloud access controls.
• Experience integrating Experience Cloud with Salesforce Service Cloud capabilities such as:
• Case Management
• Knowledge
• Omni-Channel
• Digital Engagement
• Strong experience developing and consuming integrations using REST/SOAP APIs and connecting Salesforce with external and enterprise systems.
• Good understanding of Salesforce Data Model, Security Model, Sharing & Visibility, and Salesforce development best practices.
• Experience with CI/CD processes and Salesforce deployment methodologies.
• Proficiency with Git, VS Code, Salesforce DX, and Salesforce deployment tools.
• Ability to understand business requirements and translate them into scalable and maintainable technical solutions.
• Strong troubleshooting and problem-solving skills with the ability to resolve performance, security, integration, and user access issues.
• Agentforce experience will be an added advantage.

Desired Qualifications:

• 5+ years of relevant Salesforce development experience, including at least 2+ years of Experience Cloud implementation and customization experience.
• Salesforce Certified Platform Developer I certification is preferred.
• Salesforce Certified Experience Cloud Consultant certification is preferred.
• Salesforce Service Cloud Consultant certification is preferred.
• Strong experience with Experience Builder customization, Digital Engagement, Knowledge, Omni-Channel, and enterprise integrations.
• Experience working on end-to-end Salesforce Experience Cloud implementations will be an added advantage.
• Graduate degree in Science, Engineering, or a related discipline from a reputed institute.
• Strong communication, analytical, problem-solving, and stakeholder management skills.

Location and way of working:

• Base location: PAN India
• Willingness to travel for short- and long-term durations, based on business and client requirements.

Notice Period:

• Immediate joiners to candidates serving up to 30 days notice preferred.