Salesforce Developer (Service Cloud)

About the Role: We are seeking an experienced and highly skilled Salesforce Senior Developer to play a critical role in the design, development, and implementation of our Service Cloud platform. The ideal candidate will have a deep understanding of Salesforce best practices, a strong background in Apex, Lightning Web Components (LWC), and integrations, and a passion for building scalable and robust solutions that enhance our client and agent experience.

Key Responsibilities:

• Design, develop, test, and deploy high-quality Salesforce solutions, primarily focusing on Service Cloud features such as Console, Omnichannel, Case Management, Knowledge, and CTI integrations.

• Write robust, scalable, and efficient Apex code, Triggers, Visualforce pages, and Lightning Web Components (LWC) / Aura Components.

• Implement and manage Salesforce integrations with external systems using REST/SOAP APIs, Platform Events, and other relevant technologies.

• Conduct code reviews, ensuring adherence to Salesforce best practices, coding standards, and security guidelines.

• Collaborate closely with Salesforce Business Analysts, QA, and other developers to translate business requirements into technical solutions. • Provide technical guidance and mentorship to junior developers.

• Participate in release management, change management, and deployment activities.

• Troubleshoot and resolve complex technical issues related to the Salesforce platform.

Required Skills and Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• 6-10 years of hands-on experience as a Salesforce Developer, with significant experience in Service Cloud.

• Proficiency in Apex, Visualforce, Lightning Components, SOQL, and SOSL.

• Strong understanding of Salesforce configuration (workflows, process builder, flows, custom objects, fields, validation rules, permissions).

• Experience with Salesforce APIs (REST, SOAP, Metadata API).

• Familiarity with deployment tools and methodologies for Salesforce e.g Copado

• Excellent problem-solving, analytical, and communication skills.

• Ability to work effectively in an Agile development environment.

Preferred Certifications (one or more):

• Salesforce Certified Platform Developer I & II

• Salesforce Certified Service Cloud Consultant

• Salesforce Certified Administrator