Salesforce Developer - L3 Support

Provide L3 Salesforce development and integration support for Apex, Lightning and connected enterprise applications.

• Apex, triggers and asynchronous processing
• Lightning Web Components and SOQL/SOSL
• REST/SOAP APIs and platform events
• Security model and governor limits
• Deployment, regression and integration troubleshooting

• Resolve Apex and integration defects
• Support SAP/Informatica data synchronization
• Deliver approved minor enhancements
• Perform testing and deployment validation
• Support Salesforce seasonal releases

• Hands-on L2/L3 production support experience and ability to independently diagnose incidents from day one.
• Willingness to work in the assigned IST/EST-aligned support shift and participate in the defined P1 on-call rotation.
• Strong written and verbal communication with business users, Service Desk, NOC/ProdOps, retained technical teams and product vendors.
• Ability to create and maintain runbooks, KEDB articles, RCA records and transition documentation.
• Experience estimating minor changes, supporting testing and validating production releases.
• Ability to join P1 bridges for code-level or integration failures.
• Experience estimating changes and identifying work that should move to CR/SOW.

• Apex
• Lightning Web Components
• SOQL / SOSL
• REST / SOAP APIs

Provide order-to-cash and receivables support across SAP SD, FI-AR, EDI/iDocs and connected applications.