Salesforce CRM Specialist

Professional Work Experience

• Salesforce Expertise: 3-4 years of hands-on experience in Salesforce development, with a deep understanding of Apex, Visualforce, LWC, and Salesforce integrations.
• Hands-on experience in CRM Analytics.
• Integration Knowledge: Experience working with REST/SOAP APIs, third-party tools, and middleware platforms.
• Release Management: Proven experience managing Salesforce release cycles, including sandbox management and version control (e.g., Git).
• Best Practices: Strong understanding of Salesforce security, governor limits, and performance optimization techniques.
• Problem-Solving: Excellent analytical and troubleshooting skills to identify and resolve complex technical issues.
• Agile Methodology: Familiarity with Agile/Scrum development methodologies.

Strategic Purpose of the Position

Decisions have long term(5+ years) impact: job affects strategic plans/goals

Position Description in Brief and Approx Spend of Time in %

Custom Development: Design, develop, and implement scalable and secure custom solutions using Apex, Visualforce, and Lightning Web Components (LWC). - 60%

• CRM Analytics hands-on experience is a must.
• Integration Expertise: Build and manage integrations between Salesforce and external systems using REST/SOAP APIs, middleware, or other technologies.
• Code Optimization: Write clean, reusable, and efficient code following Salesforce development best practices.

Solution Design: Collaborate with stakeholders to gather requirements and translate business needs into technical solutions within the Salesforce platform. - 20%

• Testing & Debugging: Perform rigorous testing, debugging, and troubleshooting to ensure high-quality deliverables.
• Release Management: Manage and streamline Salesforce release cycles, ensuring smooth deployment and adherence to version control best practices.
• Support Management: Provide operations support to all end-users globally using Jira.

Documentation: Create and maintain detailed technical documentation for processes, customizations, and configurations. - 10%

• Best Practices: Stay updated with Salesforce updates and implement development standards and best practices.
• Collaboration: Work closely with cross-functional teams, including administrators, architects, and business analysts, to deliver solutions that align with organizational goals.
• Continuous Skill Enhancement and Knowledge Growth

Analyze, troubleshoot, and resolve Salesforce issues while ensuring high-quality support at L2 level. - 10%