Salesforce CRM Executive

Greetings from Tech Mahindra!!

Role: Salesforce CRM Executive - U2

Locations: Hi-Tech City, HYD, TG 2-way transportation will be provided.

Exp:1-5 yrs exp in Salesforce Admin

Shift: UK shift (12PM till 9:30PM & Fixed week offs on Sat & Sun)

APPLICANTS SPECIFICATION

• Relevant University degree
• Work experience: 1- 4 yrs in Salesforce Administrator
• experience working on reports and Dashboards

KNOWLEDGE & EXPERIENCE / PERSONAL ATTRIBUTES

• Supporting the analysis, testing and implementation of changes to the English business streams Salesforce implementation, both for business-
  as-usual enhancements/fixes and changes delivered via projects.
• Working with global colleagues to generate insights and produce accompanying data visualisations using a range of tools including Power
  BI and Salesforce.
• Undertaking data cleansing and processing tasks, as required. To include the analysis/requirements-gathering and implementation of new
  policies and practices to enhance data quality and accuracy.
• Playing a pivotal role in the English Business Units digital and data transformation, with a focus on advocating, communicating, and
  supporting the local and global implementation of Salesforce.
• Supporting the streamlining and automation of English commercial processes, wherever appropriate/practical.
• Creating, compiling, analysing and distributing reports.
• Contributing to the ongoing improvement of CRM systems and processes in order to improve user
  experiences and data insights.
• Developing an understanding of future Salesforce CRM capabilities and functionality, identifying new skills/training required for future
  implementations/developments.
• Championing global best practice around data and analytics.
• Keeping up to date and building knowledge of new and existing systems
• Managing the English Sales Effectiveness teams email inbox, providing first-line support to English CRM users and escalating issues
  to/managing issues with central Technology/other teams.

Interested candidates can share their resumes at: [email removed]