Salesforce CPQ

Salesforce Support Engineer to provide production support maintenance and enhancement for our Salesforce platform hands-on experience with Salesforce Sales Cloud Salesforce CPQ and Pardot Marketing Cloud Account Engagement integrations This role involves troubleshooting production issues supporting end users managing integrations and collaborating with business and technical teams to ensure optimal system performance and reliability Key Responsibilities Provide Level 2Level 3 support for Salesforce Sales Cloud CPQ and Pardot environments Monitor troubleshoot and resolve production issues within established SLAs Analyze system defects identify root causes and implement sustainable solutions Support Salesforce CPQ configurations including product catalogs pricing rules quote templates approvals and contract management Maintain and troubleshoot integrations between Salesforce Pardot ERP systems middleware and third-party applications Support lead management campaign synchronization prospect tracking and marketing automation processes in Pardot Perform user management profile and permission set administration and data security maintenance Execute data imports exports cleansing and validation using Salesforce Data Loader or similar tools Create and maintain reports and dashboards to support business operations Collaborate with administrators developers QA teams and business stakeholders to resolve incidents and implement enhancements Support release management activities including deployments regression testing and post-release validation Document support procedures knowledge articles and technical solutions Participate in on-call support and incident management as required Lead the design, development, and implementation of Salesforce solutions across Sales Cloud and Salesforce CPQ. Architect scalable and secure Salesforce applications following Salesforce best practices. Design and implement integrations between Salesforce, Pardot Marketing Cloud Account Engagement, ERP systems, marketing automation platforms, and third-party applications. Lead technical discussions, solution design workshops, and code reviews. Develop custom solutions using Apex, Lightning Web Components LWC, Visualforce where required, SOQL, SOSL, Flows, and Salesforce APIs. Configure and customize Salesforce objects, validation rules, workflows, approval processes, reports, dashboards, and security models. Implement and optimize Salesforce CPQ including product configuration, pricing, discounting, quote generation, approvals, product rules, and pricing rules. Build and maintain integrations using REST APIs, SOAP APIs, Platform Events, MuleSoft, or middleware solutions. Support Pardot integration for lead management, campaign synchronization, lead scoring, grading, forms, landing pages, and marketing automation. Ensure high-quality development through unit testing, CICD, DevOps practices, and deployment automation. Mentor junior developers and provide technical leadership to Salesforce development teams. Work closely with Solution Architects, Product Owners, Business Analysts, QA teams, and business stakeholders. Troubleshoot production issues and provide timely resolutions. Maintain technical documentation, architecture diagrams, and deployment guides. Required Skills Qualifications 5 to 7 years of experience in Salesforce Administration and Application Support Strong hands-on experience with Salesforce Sales Cloud Experience supporting Salesforce CPQ configurations and quoting processes Experience with Pardot Marketing Cloud Account Engagement administration and integrations Good understanding of Salesforce security profiles roles permission sets sharing rules and validation rules Experience troubleshooting Flows Approval Processes Workflow Rules Process Builder legacy and Apex-related issues Knowledge of Salesforce APIs RESTSOAP integration patterns and middleware platforms Experience with SOQL SOSL Data Loader and Workbench Familiarity with deployment tools such as Change Sets Salesforce CLI Copado Strong analytical troubleshooting and problem-solving skills Excellent communication and stakeholder management skills Preferred Certifications Salesforce Certified Administrator Salesforce Certified Advanced Administrator preferred Salesforce Certified Sales Cloud Consultant Salesforce CPQ Specialist Salesforce Marketing Cloud Account Engagement Pardot Specialist Salesforce Platform App Builder preferred Salesforce System Architect Salesforce Application Architect Technical Skills Agentforce Salesforce Sales Cloud Salesforce CPQ Pardot Marketing Cloud Account Engagement Salesforce Flows Apex basic troubleshooting Lightning Experience SOQLSOSL Salesforce Reports Dashboards RESTSOAP APIs Data Loader Salesforce CLI Change Sets Git preferred JiraServiceNow Copado