Salesforce CPQ/CLM Technical Lead

Job Title

Salesforce CPQ/CLM Technical Lead

Job Summary

• Help design, build and continuously improve the clients online platform.
• Research, suggest and implement new technology solutions following best practices/standards.
• Take responsibility for the resiliency and availability of different products.
• Be a productive member of the team.

Location

PAN India

Job Type

Permanent

Responsibilities

• Salesforce CPQ/CLM Technical Lead to provide technical leadership for Salesforce and Conga CLM solution delivery.
• Oversee SalesforceCPQCLM integration architecture, offshore development, technical design governance, testing, deployment, and production readiness while working closely with client Architecture, BSA, Test Leads, and implementation teams.
• Lead technical solution design and review activities for Salesforce and Conga CLM, ensuring alignment with enterprise architecture and technical standards.
• Define and maintain solution architecture documentation and review technical specifications prepared by implementation teams.
• Identify technical risks, dependencies, scalability concerns, and architectural challenges while driving appropriate technical decisions.
• Provide governance across Salesforce and Conga CLM design, development, and delivery activities.
• Lead development and enhancement activities covering Opportunity Management, Approval Processes, Notifications, User Roles and Hierarchies, Security, Reporting, Dashboards, and Integration Frameworks.
• Ensure Salesforce effectively manages opportunities, approvals, notifications, quote archiving, and user hierarchy with bidirectional integration to CPQ solutions.
• Lead technical design and development for Contract Lifecycle Management, Contract Requests, Contract Generation, Approval Workflows, Clause Management, Document Automation, and Contract Status Synchronization.
• Ensure seamless CPQ-to-CLM integration and contract handoff processes, with Conga CLM supporting contract authoring, execution, and lifecycle management.
• Provide technical leadership for integrations across Salesforce, PROS CPQ, Conga CLM, SAP, middleware, and enterprise data platforms.
• Review API designs, validate integration mappings, and ensure appropriate error handling, security, authentication, and performance.
• Lead technical defect triage and resolution across integrated systems.
• Provide technical direction to offshore development teams and conduct code reviews to ensure adherence to development standards.
• Establish deployment, release management, DevOps, and environment management practices.
• Maintain technical documentation, solution inventories, and technical quality standards.
• Support SIT, UAT, regression testing, deployment planning, cutover, and hypercare activities.
• Validate end-to-end integrations and support the analysis and resolution of technical defects.
• Ensure solutions are production-ready and successfully transitioned into steady-state operations.
• Establish support and monitoring procedures, operational runbooks, escalation processes, and knowledge-transfer documentation.
• Support the transition from implementation to ongoing production support.
• Responsible for delivering technical solution designs, interface specifications, integration mappings, development standards, code review reports, release plans, environment management plans, technical testing artifacts, operational support documentation, and knowledge-transfer materials.

Requirements

• 8+ years of Salesforce experience with strong Salesforce platform expertise.
• 5+ years of technical leadership experience.
• 3+ years of Conga CLM experience.
• Strong hands-on knowledge of Apex, Lightning, Flow, Integration APIs, Security Model, and Data Architecture.
• Strong experience in Salesforce CPQ/CLM integration and enterprise solution architecture.

Preferred Skills

• Conga CLM implementation experience, Salesforce CPQ implementation experience, Salesforce Sales Cloud expertise, SAP and middleware integration experience, Healthcare or Life Sciences domain experience, Experience leading offshore development teams.