Salesforce Consultant

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

What You'll Be Doing: Configure Salesforce solutions based on documented business requirements and solution designs

Build and maintain declarative Salesforce functionality including objects, fields, page layouts, Flow, validation rules, reports, dashboards, and security configurations

Support implementations across Service Cloud, Sales Cloud, Industry Clouds, and other Salesforce platform capabilities

Participate in client discovery sessions, requirements workshops, and solution-design discussions

Document business processes, requirements, user stories, acceptance criteria, and functional configurations

Work with Senior Consultants and Solution Architects to translate business requirements into Salesforce functionality

Develop and execute functional, regression, integration, and user acceptance test cases

Validate Salesforce functionality against requirements and acceptance criteria

Identify, document, reproduce, and track defects through resolution

Collaborate with Developers and functional team members to troubleshoot defects and validate fixes

Support automated testing and regression-testing processes where appropriate

Support release validation, deployment readiness, and post-deployment testing

Assist with data preparation, data validation, and migration activities

Support UAT by developing test scripts, coordinating testing activities, and helping users understand expected functionality

Create user documentation, training materials, and other adoption resources

Support end-user training and Salesforce adoption activities

Participate in Agile ceremonies including backlog refinement, sprint planning, daily standups, demonstrations, and retrospectives

Identify requirements gaps, quality concerns, risks, and potential scope impacts and escalate them to project leadership

Maintain accurate project and solution documentation

Develop Salesforce platform expertise through hands-on project experience, training, and certification

Stay current with Salesforce releases, Agentforce, Data Cloud, and emerging platform capabilities

What You Bring to the Role: 3+ years of hands-on experience as a Salesforce user, administrator, tester, analyst, super user, or other Salesforce-focused role

2+ years of experience testing Salesforce or other enterprise applications

Working knowledge of Salesforce business processes and platform capabilities

Experience with Salesforce Service Cloud, Sales Cloud, an Industry Cloud, or comparable Salesforce solutions

Experience developing and executing functional, regression, integration, or UAT test cases

Experience documenting and tracking defects and validating fixes

Understanding of business requirements, user stories, and acceptance criteria

Experience working with business users and technical team members to resolve issues

Strong analytical, troubleshooting, and problem-solving skills

Ability to learn new Salesforce capabilities and apply them to business requirements

Strong written and verbal communication skills

Attention to detail and commitment to quality

Ability to work effectively within an Agile, cross-functional delivery team

Interest in developing a career in Salesforce consulting and professional services

Salesforce Certifications: Candidates should have or be actively working toward Salesforce certifications that demonstrate foundational platform knowledge.

 

Relevant certifications include:

Salesforce Certified Administrator

Salesforce Certified Platform App Builder

Salesforce Certified Service Cloud Consultant

Salesforce Certified Sales Cloud Consultant

Salesforce Certified Agentforce Specialist

Salesforce Certified Data Cloud Consultant

This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.     Benefits available to eligible employees include the following: 

• Medical, dental, vision
• tax-advantaged health care accounts
• financial and income protection benefits
• paid time off (PTO) and wellness time off.   This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.     About Us TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.   We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.   TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.   Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.   #LI-Remote