Salesforce Business Architect

We are looking for a Salesforce Business Architect to bridge business strategy and technical delivery across our Salesforce ecosystem. You will work with senior stakeholders to understand business goals, map end-to-end processes, and shape Salesforce-enabled solutions that deliver measurable value. You will be the voice of the business in design discussions and the voice of the platform in business conversations.

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Key Responsibilities

Business discovery and strategy

Partner with sales, service, marketing, and operations leaders to understand goals, pain points, and opportunities

Lead workshops to document current-state ("as-is") and target-state ("to-be") processes.

Translate business needs into clear requirements, user stories, and acceptance criteria

Build business cases, ROI models, and prioritized roadmaps for Salesforce initiatives

Solution design

Define the business architecture for Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, and CPQ where applicable

Work with Solution and Technical Architects to ensure designs are scalable, secure, and aligned with enterprise standards

Recommend the right mix of declarative configuration, custom development, and third-party or AppExchange solutions

Identify integration points with ERP, data platforms, and other systems from a business-process perspective

Delivery and governance

Guide delivery teams (admins, developers, QA, product owners) through agile ceremonies, backlog grooming, and prioritization

Establish and maintain platform governance, including a change-control process, data ownership, and a center of excellence

Manage stakeholder expectations, risks, and dependencies throughout the project lifecycle

Support UAT, training, change management, and user adoption planning

Continuous improvement

Track KPIs and adoption metrics, and recommend enhancements to improve ROI

Stay current on Salesforce releases and roadmap (Agentforce, Data Cloud, and AI capabilities) and assess their business fit

Mentor junior analysts and contribute to reusable frameworks, templates, and best practices

Required Qualifications

8+ years of experience in business analysis, business architecture, or consulting, with 4+ years on Salesforce projects

Deep understanding of Salesforce Sales Cloud and Service Cloud, plus working knowledge of the wider platform

Proven ability to run discovery workshops and document processes using BPMN, user journeys, or similar methods

Strong experience with agile delivery, including writing user stories and managing backlogs

Excellent communication and stakeholder management skills, including at senior leadership level

Strong analytical and problem-solving skills, with the ability to work through ambiguity

Bachelor's degree in Business, Information Systems, Engineering, or a related field

Preferred Qualifications

Salesforce certifications, such as:

Salesforce Certified Business Analyst

Salesforce Certified Administrator

Salesforce Certified Sales Cloud or Service Cloud Consultant

Salesforce Certified Application or System Architect (a strong plus)

Experience with Data Cloud, CPQ, Experience Cloud, or Marketing Cloud

Familiarity with integration patterns, data modeling, and data governance

Exposure to enterprise architecture frameworks such as TOGAF

Experience with tools like Jira, Confluence, Lucidchart, Miro, or Visio

Background in a relevant industry (financial services, healthcare, manufacturing, or SaaS, for example)