Salesforce Business Analyst

Role & responsibilities

• Lead structured discovery workshops to capture and analyse functional and nonfunctional business requirements.
• Translate requirements across Sales Cloud, Service Cloud, Automotive Cloud, and Agentforce workstreams into detailed user stories, process flows, and acceptance criteria.
• Maintain a comprehensive requirements traceability matrix to ensure endtoend alignment throughout the delivery lifecycle.

Identify requirement gaps, inconsistencies, or constraints, and resolve them in partnership with Solution Architects and Technical Leads

• Document AsIs business processes and design ToBe processes aligned with Salesforce platform capabilities.
• Identify opportunities for automation and recommend Salesforcenative solutions such as Flows, Approval Processes, and Macros.

Facilitate process improvement discussions to ensure Salesforce adoption delivers measurable operational value.

• Demonstrate strong functional understanding of Sales Cloud, Service Cloud, and Automotive Cloud objects, configuration capabilities, and standard features.
• Support configuration tasks including page layouts, validation rules, record types, assignment rules, and picklist updates.
• Collaborate closely with technical teams to accurately convey functional intent behind customisation needs.

Maintain awareness of Agentforce and Salesforce AIpowered features to help align business expectations with platform capabilities

• Serve as the central liaison between business stakeholders and the delivery team throughout all phases of the project.
• Prepare and deliver sprint demos, status reports, requirement clarifications, and validation updates.

Maintain organised documentation across collaboration platforms such as SharePoint or Confluence.

Preferred candidate profile