Salesforce Business Analyst

Job Title: Salesforce Techno-Functional Business Analyst

Location: Dehradun /Remote
Experience: 610 Years
Employment Type: Full-Time
Shift: Rotational Shift
Number of Positions: 2

About Rialtes

Rialtes is a global digital transformation consulting company specializing in Salesforce, SAP, Data & AI, and Microsoft technologies. We partner with Fortune 500 enterprises to deliver large-scale transformation programs across North America, Europe, and APAC.

We are looking for an experienced Salesforce Techno-Functional Business Analyst with strong expertise in Salesforce B2C Commerce (SFCC), Experience Cloud, and Marketing Cloud to bridge business requirements with technical solutions and drive successful digital commerce initiatives.

The ideal candidate should have a strong understanding of both business processes and Salesforce technology, with the ability to work closely with business stakeholders, Solution Architects, Developers, QA teams, and Product Owners to translate requirements into scalable Salesforce solutions.

Key Responsibilities

• Collaborate with business stakeholders to gather, analyze, and document functional and technical requirements.
• Lead requirement workshops, discovery sessions, and process mapping exercises.
• Translate business requirements into detailed Functional Requirement Documents (FRDs), user stories, acceptance criteria, use cases, and process flows.
• Work closely with Solution Architects, Developers, QA teams, and Product Owners throughout the project lifecycle.
• Analyze current business processes and recommend Salesforce-based improvements and best practices.
• Participate in technical and solution design discussions and ensure alignment with Salesforce capabilities.
• Understand Salesforce configurations, integrations, data flows, and system dependencies to effectively bridge business and technical teams.
• Support sprint planning, backlog grooming, UAT, release management, and production deployments.
• Coordinate with cross-functional teams across global delivery locations.
• Prepare business process documentation, training materials, and end-user guides.
• Act as the primary liaison between business users and technical teams.

Required Experience

• 610 years of experience as a Business Analyst / Techno-Functional Business Analyst with Salesforce implementations.
• Strong experience working on Salesforce B2C Commerce (SFCC) projects.
• Hands-on experience with Salesforce Experience Cloud implementations.
• Good understanding of Salesforce Marketing Cloud, including customer journeys, segmentation, email campaigns, and automation.
• Strong understanding of both functional business requirements and Salesforce technical capabilities.
• Ability to work closely with developers and architects and understand technical solution approaches.
• Experience working in Agile/Scrum environments.
• Strong understanding of eCommerce business processes including:
• Product Catalog
• Pricing & Promotions
• Shopping Cart
• Checkout
• Order Management
• Customer Accounts
• Loyalty Programs
• Experience writing:
• User Stories
• BRDs
• FRDs
• Use Cases
• Process Flows
• Acceptance Criteria
• Experience supporting UAT, defect management, and release planning.
• Understanding of Salesforce integrations, APIs, data flows, and middleware.
• Strong stakeholder management and client communication skills.

Preferred Skills

• Knowledge of Salesforce Sales Cloud and Service Cloud.
• Understanding of Salesforce integrations using REST APIs and middleware.
• Experience with Order Management Systems (OMS), Payment Gateways, and ERP integrations.
• Familiarity with Google Analytics, Adobe Analytics, or similar digital analytics platforms.
• Exposure to AI-driven personalization and customer engagement solutions is a plus.
• Ability to understand Salesforce data models, configurations, integrations, and technical dependencies is an added advantage.

Qualifications

• Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.
• MBA or equivalent qualification is an added advantage.
• Salesforce Business Analyst Certification and Salesforce Administrator Certification are preferred.
• Additional Salesforce certifications in Experience Cloud, Marketing Cloud, or B2C Commerce are highly desirable.

Desired Competencies

• Excellent analytical and problem-solving skills.
• Strong documentation and presentation abilities.
• Strong functional and technical understanding of Salesforce solutions.
• Outstanding communication and stakeholder management skills.
• Ability to work with global clients across multiple time zones.
• Strong business process analysis and solutioning capabilities.
• Ability to effectively communicate between business stakeholders, architects, developers, and QA teams.
• Customer-centric mindset with attention to detail.
• Self-driven, proactive, and capable of managing multiple priorities.

Why Join Rialtes?

• Work on enterprise-scale Salesforce transformation programs.
• Exposure to Fortune 500 global clients.
• Career growth across Salesforce, AI, Data, and Digital Commerce practices.
• Collaborative and innovation-driven work culture.
• Continuous learning, certifications, and leadership development opportunities.