Salesforce Business Analyst - SFCC | Experience Cloud | Marketing Clou

Job Title: Salesforce Business Analyst

Location: Dehradun, Uttarakhand (Work from Office)
Experience: 610 Years
Employment Type: Full-Time

Shift : Rotational Shift

Number of Position - 7

Key Responsibilities

• Collaborate with business stakeholders to gather, analyze, and document functional and technical requirements.
• Lead requirement workshops, discovery sessions, and process mapping exercises.
• Translate business requirements into detailed Functional Requirement Documents (FRDs), user stories, acceptance criteria, and process flows.
• Work closely with Solution Architects, Developers, QA teams, and Product Owners throughout the project lifecycle.
• Analyze current business processes and recommend Salesforce-based improvements and best practices.
• Participate in solution design discussions and ensure alignment with Salesforce capabilities.
• Support sprint planning, backlog grooming, UAT, release management, and production deployments.
• Coordinate with cross-functional teams across global delivery locations.
• Prepare business process documentation, training materials, and end-user guides.
• Act as the primary liaison between business users and technical teams.

Required Experience

• 6–10 years of experience as a Business Analyst with Salesforce implementations.
• Strong experience working on Salesforce B2C Commerce (SFCC) projects.
• Hands-on experience with Salesforce Experience Cloud implementations.
• Good understanding of Salesforce Marketing Cloud, including customer journeys, segmentation, email campaigns, and automation.
• Experience working in Agile/Scrum environments.
• Strong understanding of eCommerce business processes including:
• Product Catalog
• Pricing & Promotions
• Shopping Cart
• Checkout
• Order Management
• Customer Accounts
• Loyalty Programs
• Experience writing:
• User Stories
• BRDs
• FRDs
• Use Cases
• Process Flows
• Acceptance Criteria
• Experience supporting UAT, defect management, and release planning.
• Strong stakeholder management and client communication skills.

Preferred Skills

• Knowledge of Salesforce Sales Cloud and Service Cloud.
• Understanding of Salesforce integrations using REST APIs and middleware.
• Experience with Order Management Systems (OMS), Payment Gateways, and ERP integrations.
• Familiarity with Google Analytics, Adobe Analytics, or similar digital analytics platforms.
• Exposure to AI-driven personalization and customer engagement solutions is a plus.

Qualifications

• Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.
• MBA or equivalent qualification is an added advantage.
• Salesforce Business Analyst Certification and Salesforce Administrator Certification are preferred.
• Additional Salesforce certifications in Experience Cloud, Marketing Cloud, or B2C Commerce are highly desirable.

Desired Competencies

• Excellent analytical and problem-solving skills.
• Strong documentation and presentation abilities.
• Outstanding communication and stakeholder management skills.
• Ability to work with global clients across multiple time zones.
• Strong business process analysis and solutioning capabilities.
• Customer-centric mindset with attention to detail.
• Self-driven, proactive, and capable of managing multiple priorities.

Why Join Rialtes?

• Work on enterprise-scale Salesforce transformation programs.
• Exposure to Fortune 500 global clients.
• Career growth across Salesforce, AI, Data, and Digital Commerce practices.
• Collaborative and innovation-driven work culture.
• Continuous learning, certifications, and leadership development opportunities.