Salesforce Business Analyst/Consultant (Product Owner)

About This Role

Bounteous x Accolite is a premier end-to-end digital transformation consultancy dedicated to partnering with ambitious brands to create digital solutions for today's complex challenges and tomorrow's opportunities. With uncompromising standards for technical and domain expertise, we deliver innovative and strategic solutions in Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing.

Our Co-Innovation methodology is a unique engagement model designed to align interests and accelerate value creation. Our clients worldwide benefit from the skills and expertise of over 4,000+ expert team members across the Americas, APAC, and EMEA. By partnering with leading technology providers, we craft transformative digital experiences that enhance customer engagement and drive business success.

Information Security Responsibilities

• Promote and enforce awareness of key information security practices, including acceptable use of information assets, malware protection, and password security protocols
• Identify, assess, and report security risks, focusing on how these risks impact the confidentiality, integrity, and availability of information assets
• Understand and evaluate how data is stored, processed, or transmitted, ensuring compliance with data privacy and protection standards (GDPR, CCPA, etc.)
• Ensure data protection measures are integrated throughout the information lifecycle to safeguard sensitive information

Key Responsibilities:

• Overview:
• Join our team as a Product Owner and take a leadership role in shaping and executing the product vision. With your deep expertise in product ownership, you will collaborate with stakeholders, lead cross-functional teams, and ensure the successful delivery of products that deliver value to our customers. A strong background in Sales Cloud and Service Cloud is highly preferred.
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• Roles & Responsibilities:
• Co-own and execute the product roadmap with the Product Director, ensuring alignment with organizational goals and objectives.
• Collaborate with stakeholders across the organization to define the product vision, strategy, and prioritize features based on business needs.
• Translate high-level epics into actionable product requirements, ensuring alignment with stakeholder needs.
• Lead Scrum refinement meetings, sprint planning, and retrospectives, encouraging a collaborative and innovative environment within the team.
• Address customer issues, prioritizing them based on their impact and urgency to ensure a seamless product experience.
• Document new features to educate and align both internal and external stakeholders.
• Partner with the production team to streamline processes, ensuring timely and efficient product implementation.
• Monitor post-launch product performance and identify opportunities for continuous improvement and further development.
• Maintain product documentation in Confluence, ensuring accuracy, accessibility, and transparency.
• Champion a customer-centric approach, driving excellence and continuous improvement throughout the product development lifecycle.
• Plan releases, coordinate sprints, and ensure alignment of products with the company's overall vision and strategy.

Preferred Qualifications:

• Bachelor's degree in Computer Science, Engineering, or a related field.
• 5 to 8 years of experience as a Product Owner or in a similar leadership role.
• Deep understanding of agile or lean software development methodologies.
• Hands-on experience managing all stages of the product lifecycle.
• Extensive experience in launching software products, particularly with Sales Cloud and Service Cloud, in collaboration with engineering teams.
• Exceptional written and oral communication skills, with the ability to effectively present to stakeholders at all levels.
• Proficiency in prototyping and iterative development techniques.
• Expertise in development tracking software tools, particularly Jira.
• Strong ability to break down epics into user stories with acceptance criteria and mock-ups.
• Proven leadership experience working with cross-functional teams (designers, engineers, Scrum Masters) in an Agile Scrum environment.
• Demonstrated ability to run refinement ceremonies and ensure stories meet the definition of ready.
• Experience creating and maintaining a product roadmap, and communicating changes to all relevant stakeholders.
• Hands-on experience with release demos, capturing stakeholder feedback, and leveraging it for future product iterations.
• Proven experience in maintaining comprehensive product documentation within Confluence.
• Advanced prioritization skills to effectively meet squad objectives and sprint goals.
• Preferred Skills:
• Extensive hands-on experience in Agile Scrum methodologies and ceremonies.
• Proven track record of executing product roadmaps and delivering high-impact products, particularly in the Salesforce ecosystem.
• Certifications such as Certified Scrum Product Owner (CSPO) or SAFe Product Owner/Product Manager are beneficial.