Salesforce Architect

About the Role

As a Salesforce Architect, you'll be part of a cross-functional development team that engineers the customer experiences of tomorrow.

Responsibilities

• Support Senior Architects: Collaborate with senior Salesforce architects to assist in designing, developing, and maintaining scalable Salesforce solutions.
• Solution Development: Participate in the development of Salesforce solutions, including customization, configuration, and system integration.
• Technical Learning: Continuously expand Salesforce expertise through training, certifications, and staying updated on platform trends and best practices.
• Documentation: Assist in creating and maintaining technical documentation, including architecture diagrams, data models, and design specifications.
• Stakeholder Collaboration: Work closely with business stakeholders to understand requirements and contribute to the design of tailored Salesforce solutions.
• Testing and QA: Support testing and quality assurance to ensure data integrity, security, and functional compliance of Salesforce solutions.
• Troubleshooting: Help identify, troubleshoot, and resolve technical issues collaboratively with the team.

Requirements

Salesforce Platform Expertise

• Proficiency in Salesforce B2B Commerce, with experience in designing and implementing multi-cloud solutions.
• Strong knowledge of Sales Cloud, Service Cloud, Marketing Cloud, and Field Service.
• Experience with CPQ (Configure, Price, Quote) and Salesforce module integration.

Architectural Design & Integration

• Ability to create comprehensive architecture diagrams including data flows, integrations, and system interactions.
• Familiarity with middleware tools such as MuleSoft, and integration tools like Salesforce Connect or Heroku Connect.
• Knowledge of data governance, security, and master data management (MDM) practices across platforms.

Project Management & Delivery

• Proficient in agile methodologies, managing user stories, iterative development, and ensuring early ROI.
• Ability to handle project risks through thorough documentation and proactive stakeholder engagement.

Salesforce Technical Architect Skills

• Technical Solution Design: Create secure, scalable, high-performance technical solutions on the Salesforce platform.
• Implementation Oversight: Lead implementation teams in multi-cloud integrations and testing best practices.
• Certifications: Salesforce Technical Architect certification (or pursuing) demonstrating deep technical and architectural expertise.

Other Essential Skills

• Stakeholder Management: Ability to engage with both technical and executive stakeholders, aligning solutions with business goals.
• Adoption & ROI Tracking: Use tools like Adoption Dashboards from AppExchange to measure success and iterate based on metrics.

Personal Skills

• Communication: Strong verbal and written communication for effective collaboration and stakeholder engagement.
• Problem-Solving: Analytical thinker capable of tackling complex Salesforce challenges.
• Teamwork: Collaborative mindset with a strong team-oriented work ethic.
• Attention to Detail: High accuracy in data handling and system configuration.
• Time Management: Ability to prioritize and meet deadlines in a dynamic environment.
• Continuous Learning: Passion for ongoing education and staying current with Salesforce innovations.
• Salesforce Certifications: Actively pursuing or holding certifications such as Salesforce Administrator is a plus.
• Adaptability: Able to quickly learn and navigate new tools, environments, and business requirements.