Salesforce Architect

• Own end-to-end Salesforce solution architecture across Sales Cloud, Service Cloud, Marketing Cloud, and other clouds as engagements require
• Lead architecture and solution design workshops; prepare technical design documents and define best-practice architecture
• Advise on and design AI-driven capabilities (Agentforce, Einstein AI, Data Cloud) into the overall solution
• Own data architecture, integration strategy, security model, and governance across the platform
• Review and guide Apex/LWC development work; ensure code quality and architectural alignment
• Manage third-party integrations and multi-cloud data flow
• Conduct architecture reviews, gap analysis, and platform health checks for existing implementations
• Mentor Consultants/Developers on architecture best practices
• Stay current with new Salesforce releases, features, and AI capabilities, and recommend adoption where relevant

Salesforce Clouds

• Sales Cloud - Lead/Opportunity management, forecasting, CPQ basics (Must Have)
• Service Cloud - Case management, Omni-Channel (Must Have)
• Marketing Cloud - Journey Builder, Email Studio, Automation Studio (B2C marketing) (Must Have)
• Marketing Cloud Account Engagement / Pardot - B2B marketing automation (distinct product from Marketing Cloud) (Good to Have)
• Experience Cloud (Community Cloud) - Partner/Customer portals (Good to Have)
• Data Cloud - Unified customer data, segmentation (Good to Have)
• Revenue Cloud / CPQ & Billing - Quote-to-cash processes (Good to Have)
• Health Cloud / Financial Services Cloud - for industry-specific engagements (Good to Have)
• Analytics / Tableau / CRM Analytics - Reporting and business intelligence (Good to Have)

AI Modules

• Agentforce - AI agent configuration for sales/service processes (Good to Have)
• Einstein AI (Copilot, GPT, Prediction Builder, Bots) - predictive and generative AI features (Good to Have)
• Prompt Builder - AI prompt template design (Good to Have)

Technical Skills (Apex / LWC)

• Strong conceptual and working knowledge of Apex - enough to review, guide, and unblock the development team (hands-on coding not mandatory at this level)
• Strong conceptual and working knowledge of Lightning Web Components (LWC) and modern Salesforce UI architecture
• Deep understanding of Salesforce data model, security architecture, and integration patterns (REST/SOAP, MuleSoft preferred)

Certifications

• Salesforce Certified Application Architect / System Architect / Technical Architect (Architect-track) (Required)
• Salesforce Certified Administrator (Required)
• Salesforce Certified Platform Developer I (PD1) (Required)
• Salesforce Certified Platform Developer II (PD2) (Required)
• Salesforce Certified Sales Cloud Consultant (Required)
• Salesforce Certified Service Cloud Consultant (Required)
• Salesforce Certified Marketing Cloud Consultant (Required)
• Marketing Cloud Account Engagement (Pardot) Specialist - B2B marketing automation expertise (Good to Have)
• Data Cloud Consultant - unified data/segmentation expertise (Good to Have)
• AI Associate / Agentforce Specialist - exposure to Salesforce AI capabilities (Good to Have)

Qualifications

• Bachelor s degree in Computer Science, IT, or related field