Salesforce Analyst

Pitney Bowes is seeking a Salesforce.com System Analyst with strong operation s , troubleshooting, and technical skills to help support , maintain , and enhance our Salesforce.com ecosystem .

As an IT System Analyst, you will be part of our core Salesforce.com team that supports and maintains critical enterprise applications. You will be involved in ensuring the availability and performance of the application and integrations to other systems . You will have access to various monitoring and troubleshooting tools that you will us e to investigat e and resolve issues. You will also be responsible for doing r oot c ause a nalysis and take necessary c orrective a ctions to prevent reoccurrence of issues. As an IT System Analyst, you will be a person who brings fresh ideas, demonstrates a unique and informed viewpoint, and enjoys collaborating with a cross-functional team to develop real-world solutions and positive user experiences at every interaction.

The job :

• Use monitoring tools to identify issues proactively; investigate and help resolve before they impact end users
• Improve reliability, quality, and operability of our Salesforce.com ecosystem
• R un the production environment with highest availability by effective monitoring and taking a holistic view of system health
• Resolve end user issues with in service level agreements and maintain agreed upon s atisfaction ratings
• I dentify support trends that might warrant system changes, communication or education
• Participate in outage management activities including outage status communication, problem detection, resolution and root cause analysis
• Document tribal knowledge and help create/ maintain our knowledge base
• Participate in system design consulting, platform management, and capacity planning.
• Coordinate and collaborate with other IT teams as needed to maintain system stability
• Provid e On-Call Support and Issue Resolution
• Develop solutions to resolve defects and position the platform for the future
• Perform Salesforce.com deployment s through our DevOps tool and manual steps
• Adopt the toolset and processes in place for s upport, delivery, and release activities ; c ollaborate to identify and implement improvement s
• Comply with audit requirements

Must have :

• Salesforce .com Certified Administrator
• Excellent communication and collaboration skills
• Analytical mindset and p roblem-solving aptitude
• Time management and planning skills

Good to have:

• Salesforce .com Certified Advanced Administrator
• Salesforce .com development experience

Qualifications Work Experience:

• Degree in Business Administration, Computer Engineering or similar work experience
• 3 + years in an analyst role
• 3 + years experience with Salesforce.com

Role: Back End Developer

Industry Type: IT Services & Consulting

Department: Engineering - Software & QA

Employment Type: Full Time, Permanent

Role Category: Software Development

Education

UG: Any Graduate

PG: Any Postgraduate