Salesforce & AI Senior Business Development & Account Manager

Role Overview

IVW is looking for a Senior Business Development & Account Manager with 68 years of experience in Legacy CRM solutions / IT Services / Professional Services sales to drive new business development, existing account growth and team performance across our Salesforce and AI solutions.

The ideal candidate should have strong US sales experience, exceptional communication skills over calls, and the ability to manage prospecting, client relationships.

Key Responsibilities

• Generate new business through multi-touch point and account-based prospecting approach via LinkedIn, cold calling, email outreach, referrals.
• Identify and qualify opportunities for Salesforce Consulting, Implementation, Managed Services, Staff Augmentation, AI, Agentforce and Automation solutions.
• Manage and grow assigned existing client accounts through relationship building, upselling and cross-selling.
• Identify new opportunities within existing accounts and drive account expansion, renewals and extensions.
• Conduct discovery calls and understand client business/technology requirements.
• Work with solution and delivery teams to develop relevant proposals and solutions.
• Maintain accurate pipeline, account and activity information in CRM.
• Build relationships with decision-makers across US and international markets.
• Coach, guide and manage BDR team members on prospecting, outreach, qualification, follow-ups and conversion.
• Monitor and maintain individual and team KPIs/KRAs, ensuring consistent performance against targets.
• Drive both individual and team targets for meetings, pipeline and revenue.
• Conduct regular performance reviews, identify gaps and implement corrective actions.
• Regularly track record and report on pipeline, account growth, team performance, opportunities and revenue.

Required Experience & Skills

• 5–8 years in IT Services / Software Consulting / CRM / Technology Sales.
• Strong US B2B sales experience; ideally 40–60%+ of sales exposure in the US market.
• Experience in Salesforce, CRM, AI, software development or IT consulting services is highly preferred.
• Hands-on experience with LinkedIn Sales Navigator.
• Experience with CRM platforms such as Salesforce, D 365, HubSpot, Zoho or Pipedrive.
• Experience with ZoomInfo, Apollo, Crunchbase, Seamless.ai, Slintel or similar sales intelligence tools.
• Strong prospecting, consultative selling, negotiation and account management skills.
• Prior experience coaching/managing BDRs, SDRs or sales team members is preferred.
• Ability to explain technical services in simple business language.
• Strong ownership, follow-up discipline and target orientation.

Key Performance Expectations

• Individual pipeline & revenue contribution
• Team pipeline & revenue contribution
• Existing account retention & expansion
• Upsell / cross-sell opportunities
• Individual & team KPI/KRA achievement
• Accurate CRM and pipeline management
• Continuous coaching and performance improvement of the team