Salesforce Agentforce & Data Cloud (Customer 360) Consultant

Job Summary

Help design, build and continuously improve the clients online platform.

Research, suggest and implement new technology solutions following best practices/standards.

Take responsibility for the resiliency and availability of different products.

Be a productive member of the team.

Location: Pan India

Responsibilities

Requirements

• Design and implement AI-powered solutions leveraging Salesforce Agentforce, Einstein AI, and Data Cloud (Customer 360).
• Configure and deploy Agentforce agents, including topics, actions, prompts, guardrails, and integrations with Salesforce and external systems.
• Build and manage Data Cloud capabilities, including data ingestion, Data Streams, DMOs, Identity Resolution, Unified Profiles, and Calculated Insights.
• Integrate CRM, ERP, marketing, and external data sources using APIs and connectors.
• Develop customer segments, activation strategies, and AI-driven experiences powered by unified customer data.
• Collaborate with business and technical teams to translate requirements into scalable AI and Customer 360 solutions.
• Monitor solution performance and ensure adherence to security, governance, privacy, and compliance standards.

Skills

• Salesforce Agentforce
• Einstein AI Prompt Builder
• Salesforce Data Cloud (Data 360)
• Data Streams
• DMOs Identity Resolution
• Customer 360 Unified Profiles
• Calculated Insights Segmentation
• Salesforce Flow
• Apex LWC
• API Data Integration
• CRM Analytics / Tableau
• SQL Data Governance
• Sales Cloud Service Cloud

Preferred Certifications

• Salesforce Agentforce Specialist
• Salesforce AI Specialist
• Salesforce Data Cloud Consultant
• Salesforce Platform Developer I/II

Qualifications

• Work Experience: 5+ years

Job Type

• Permanent