Salesforce Agent force
Deloitte · Pune · hybrid · Posted 70d ago
About a minute. You'll make an account on the way through.
About this role
Job Description:
Location: PAN INDIA
Notice Period: 0-30 Days
Experience: 5-10 years
Key Skills Required
- Prior hands-on experience with Salesforce and Salesforce Agent force is mandatory.
- Strong experience in designing, configuring, and implementing Agent force solutions for AI-driven customer service and business process automation.
- Extensive experience in solution design, client management, client demonstrations, and conducting design and development workshops.
- Good understanding of Salesforce capabilities including Lightning Experience, Integrations, Apex, LWC, Flow, and project implementation methodologies.
- Hands-on experience with one or more Salesforce Clouds such as Sales Cloud, Service Cloud, Industry Clouds, or Salesforce Platform.
- Ability to understand business requirements, prepare effort estimates, and define end-to-end solution architecture.
- Experience leading client engagements and managing multi-member project teams.
- Demonstrated project discipline with strong focus on quality, timelines, and deliverables.
- Strong understanding of Force.com platform and Salesforce implementation best practices.
- Ability to prepare project documentation including requirement documents, solution design documents, use cases, test plans, and training materials.
- Experience handling client deliverables and stakeholder communication.
- Knowledge of Heroku and eCommerce integrations will be an added advantage.
Desired Qualifications
- 5 to 11 years of relevant experience in a consulting or management-oriented environment.
- Minimum 12 end-to-end Salesforce implementation projects, including hands-on exposure to Agent force implementations or AI-powered Salesforce solutions.
- Salesforce certifications (Administrator, Platform Developer, AI Specialist, Agent force Specialist, or relevant certifications) are preferred.
- Graduate degree (Science or Engineering) from a premier institute.
Location and Way of Working
- Base location: PAN India
- Hybrid is our default way of working. Each domain has customized the hybrid approach to their unique needs.
- Willingness to travel for short- and long-term client engagements, as required.
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About Deloitte
Deloitte
Management Consulting
120k+
employees
1845
181 years old
Hyderabad, India
US
₹14L – ₹20L PA
This role
About
At Deloitte, we help provide high-quality audit & assurance services, consulting, tax, and advisory services to some of the world’s most admired brands. Alongside this work, our Enabling Areas and Global teams support Deloitte’s businesses, helping create impact for clients, communities, and our people. Our professionals help provide measurable and lasting results that could help reinforce public trust in capital markets, enable clients to transform and thrive, and lead the way toward a stronger economy, a more equitable society and a sustainable world. Building on its 180-plus year history, Deloitte spans more than 150 countries and territories.
Deloitte US‑India Offices (USI) is a region within the Deloitte US organization, with offices across seven cities in India: Hyderabad, Mumbai, Gurugram, Bengaluru, Kolkata, Pune, and Chennai.
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