Salesforce Administrator

Are you ready to embark on a career that truly affects people around the world? Trulioo invites you to be a catalyst for change in the dynamic realm of digital identity verification. As the global front-runner in our industry, we are redefining how businesses grow, innovate and comply online.

Picture yourself at the forefront of innovation, contributing to our award-winning platform that enables organizations worldwide to quickly onboard customers, optimize costs and combat fraud. Fueled by Silicon Valley support, Trulioo stands as the trusted platform that can verify more than 5 billion people and 700 million business entities spanning 195 countries.

But Trulioo is more than a tech company. We are a united force of dedicated experts committed to establishing trust online - and we’re proud to be recognized as a BC Top Employer for the second consecutive year, reflecting our commitment to an inclusive, collaborative, and people-first workplace.

Headquartered in Vancouver and with strategic hubs in San Diego and Dublin, we foster a culture of collaboration and open communication. Our offices support a hybrid model and staff typically work three days per week at a hub location. Join us where excitement meets innovation and contribute to a world where trust and technology unite.

What We Offer

• Comprehensive Benefits: We provide a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency). Specific benefits may vary by location and will be discussed further during the interview process.

• Flexible Hybrid Working Environment: Our offices are designed to support both collaboration and flexibility. Enjoy weekly lunches, quality coffee, and regular social events. Many locations also feature parent rooms, on-site gyms, comfortable lounges, and adaptable workstations to support your comfort and productivity.

• Wellness: We care about your well-being. Team members have access to wellness workshops and events, as well as a complimentary Headspace subscription to help you stay focused, grounded, and energized.

• Employee Resource Groups: Belonging is an important part of doing your best work. Our ERGs provide an inclusive space, support and community for employees of diverse backgrounds and allies. We host informative, fun sessions and celebrations that are often open to the entire organization.

Position Overview:

We are seeking an experienced Salesforce Administrator with deep, hands-on expertise in Salesforce CPQ to own and evolve our Salesforce platform end-to-end. Reporting to the Revenue Operations Manager, you'll be the subject matter expert responsible for platform configuration, delivery, and user enablement across Sales, Revenue Operations, Marketing, and Customer Success. You'll bring a track record of delivering scalable CPQ solutions, managing complex CRM environments, and driving measurable adoption across go-to-market teams.

This will be a full-time, permanent position, working out of the Dublin office on a hybrid model (3 days per week in the office).

What You’ll Be Doing:

• Serve as the primary Salesforce platform owner for Trulioo's Sales Cloud and CPQ environments, with full accountability from requirements through to delivery and adoption.

• Lead end-to-end CPQ configuration and optimisation: products, bundles, pricing rules, discount schedules, quote templates, approval workflows, and order management.

• Own the full delivery lifecycle for Salesforce projects — scoping, building, testing, deploying, and iterating — ensuring changes land on time and to a high standard.

• Design and own the Salesforce enablement programme: develop training materials, run onboarding sessions for new hires, and deliver ongoing education to keep users across Sales, CS, and RevOps proficient and confident in the platform.

• Act as the internal go-to for Salesforce best practices, fielding questions from end users and ensuring consistent, high-quality platform adoption across the business.

• Own daily administration including user management, permissions, profiles, roles, page layouts, record types, reports, and dashboards.

• Proactively monitor system health, data quality, and governance — driving regular audits and remediation.

• Partner with RevOps, Sales leadership, Customer Success, Product and Finance to translate complex quoting and pricing requirements into scalable Salesforce solutions.

• Architect and deliver declarative automations using Flows, validation rules, and approval processes; identify where automation can replace manual steps in the quote-to-cash process.

• Lead system integrations and data migrations in collaboration with RevOps and IT.

• Own release management, change control documentation, and internal best practices.

• Mentor junior admins or business analysts and champion a culture of continuous improvement on the platform.

What You’ll Bring:

• 5+ years of experience as a Salesforce Administrator supporting Sales Cloud in a SaaS environment.

• 3+ years of hands-on Salesforce CPQ experience, including product catalogue management, pricing rules, approval workflows, and quote template configuration.

• Demonstrated ownership of Salesforce delivery — from gathering requirements and building solutions to deploying and measuring impact.

• Proven track record of designing and running Salesforce enablement programmes, including training materials, user onboarding, and adoption initiatives.

• Proven ability to design and build complex Flows, validation rules, custom objects, and Lightning pages.

• Deep understanding of the Salesforce security model, data model, and sharing architecture.

• Experience working cross-functionally with Sales, Finance, and RevOps stakeholders in a fast-paced, high-growth environment.

• Strong analytical and problem-solving skills with the ability to translate ambiguous business requirements into robust platform solutions.

• Excellent communication and stakeholder management skills — comfortable presenting to senior business leaders.

Nice to Have:

• Salesforce Administrator (ADM201) certification; CPQ Specialist certification strongly preferred.

• Experience with CPQ integrations (e.g. billing platforms such as Ordway or Stripe Billing).

• Familiarity with Salesforce Revenue Cloud or advanced order management.

• Prior experience in the identity verification, fintech, or regtech space.

 

Thriving at Trulioo

At Trulioo, you’re not just an employee. You’re a valued member of our Trulicrew on a journey of professional and personal growth with a world-class organization. With Trulioo, you have the power to revolutionize the intersection of technology, digital trust and online identity to open the global economy to everyone. Together, we can shape the digital future.

We’re on the lookout for exceptional people to empower with trust, autonomy and the freedom to cultivate their potential. Your curiosity, meticulous attention to detail and passion to contribute are highly valued. If that resonates with you, apply today to become a part of our team. Join us in shaping a future where your career isn’t just a journey but also a boundless exploration into the possibilities of technology and digital identity verification.

Get an inside look at life at Trulioo by following us on LinkedIn https://ca.linkedin.com/company/trulioo, or learn more about us at www.trulioo.com http://www.trulioo.com

If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that minorities and underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply.

Trulioo welcomes applications from people with disabilities. Support is available upon request for candidates taking part in all aspects of the selection process. Finally, we know from time-to-time emergencies happen and you may need to reschedule an interview - we understand and encourage you to be in communication without worrying about losing the opportunity or your credibility.

Privacy Notice

As part of our job application process, Trulioo collects, processes, and discloses personal data for the purpose of identifying suitable candidates for our job openings. For more detail, please visit Trulioo’s Website Privacy Policy https://www.trulioo.com/website-privacy-policy in the section “When you apply for a job”.